IT Support Specialist

Job title: IT Support Specialist

Company: Mejuri

Job description: Mejuri is a direct-to-consumer approach to buying jewellery for the modern woman. We are about making luxury a habit – disrupting the traditional jewellery industry to make fine jewellery affordable and empowering women to purchase for themselves. Series B funded, and one of the fastest growing global digital brands, we are backed by strong VC investors such as Natalie Massenet’s Imaginary Ventures, NEA and Felix Capital.

We focus on perfecting every customer touchpoint, creating the best digital and in-store experiences and content that is conversational and engaging. We are a team of designers, writers, technologists and strategists, and we are looking for someone special to join our team and help us make luxury fun and accessible.

“Mejuri redefines personal jewelry decisions” – Forbes

“75 per cent of Mejuri’s customers are women buying for themselves, and 30 per cent make repeat purchases each month. Among those filling their virtual baskets? Lizzo, Selena Gomez, Margot Robbie and Oprah Winfrey.” – British Vogue

We are seeking an IT Support Specialist who will be the central point of contact for providing exceptional IT support to our Corporate, Retail and Warehouse Operations employees across our multiple locations ensuring a high level of satisfaction on an ongoing basis.

Reporting to the Manager, Information Technology, your ultimate responsibility is to provide day-to-day maintenance and support to our SaaS applications, hardware/software support, documentation and user onboarding/training while striving to provide value to our users. This is a fantastic opportunity for a keen professional who likes challenges and offers consistent results.

Responsibilities:

• Troubleshoot and resolve hardware and software issues and attend to requests from users.
• Document, track, and monitor user issues to ensure timely resolution via the various channels (Ticketing System, Internal Chat, Email).
• Set up end point devices (laptops, tablets, workstations) for new & existing employees.
• Troubleshoot and maintain wired & wireless networks.
• Develop and maintain application related documentation & procedural guidelines.
• Assist with driving Information Technology projects and deliverables.
• Maintain inventory of company IT assets.
• Support common IT systems: Okta SSO, Google Workspace, Jira/Atlassian, Slack etc.
• Be an advocate of knowledge sharing and driving IT efficiency across the business.
• Ability to prioritize tasks and juggle workload effectively.
• Ad Hoc projects as they arise.

The successful candidate will have:

• Bachelor’s degree in Information Technology, Computer Science or relevant experience (IT-related certifications like ITIL, A+, CCNA etc. are desirable).
• 2-3 years minimum experience as a Helpdesk Analyst/IT Support Specialist.
• Excellent verbal and written communication skills.
• Strong skillset supporting both Windows 10 & macOS.
• Experience with Cloud SaaS/Technologies (Asana, Atlassian/Jira, Office365, Slack, Box, Experience with Cloud managed networks (Meraki, Aruba, Ruckus, Unifi etc)
• Experience with an ITSM Tool (Jira, ServiceNow, BMC Remedy, Cherwell etc)
• Experience with a Device Management Platform (Jamf, Mosyle, Addigy, MobileIron etc)
• Experience with Cloud IdP (Okta, OneLogin, JumpCloud, Google etc) Self-starter who can manage multiple priorities with minimal supervision.
• Excellent time management skills.Solutions focused, someone who prides themselves on being a completionist.
• A team first and customer first mentality.

Mejuri is an Equal Opportunity Employer.

Mejuri welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Expected salary:

Location: Toronto, ON

Job date: Sat, 17 Apr 2021 23:31:27 GMT