IT Service Desk Technician Level 2 – Hotel management company

June 9, 2021 IT / Internet

Job Overview

Job title: IT Service Desk Technician Level 2 – Hotel management company

Company: Groom Associes

Job description: Our client is a 3rd party hotel management company with over 65 Luxury hotels and office across Canada. They are looking for a Service Desk Technician to work remotely out of their Montreal locations.

Responsibilities include:

Support customer environments by responding to add/move/change requests
Implement new environments and optimize existing environments
Contribute to planning efforts for disaster recovery, capacity expansion and component upgrading
Contribute to efforts in multi-platform configuration and automation
Produce and maintain documentation on installations, incidents, and procedures
Install and configure tools for event monitoring, capacity planning, performance monitoring, etc.
Make recommendations based on monitoring results and observations
Level 1 and 2 troubleshooting and resolution of system problems
Perform system software upgrades including scheduling, testing, and coordination
Create and manage user accounts
Configure data backups and recovery
Participate in team meetings
Participate in customer meetings and review sessions
Contribute to general improvement projects of internal and external infrastructure and systems

Qualifications:

Intermediate knowledge of Ethernet and TCP&UDP/IP networking
Intermediate to advanced knowledge of Windows desktop and server technology
Intermediate knowledge of L2 and L3 switches and hardware firewalls
Intermediate knowledge of common infrastructure services and technologies (E.g., DNS, DHCP, LDAP, etc…)
Experience supporting multi-site and remote implementations
Experience using and implementing IPSec and SSL VPN solutions
Experience using and implementing the VMWare hypervisor
Experience using and implementing fibre channel and NAS storage arrays
Experience supporting production internet environments
The ability to rapidly self-educate on new concepts and tools
The ability to communicate complex technical information in straightforward terms
Working knowledge of Windows batch and PowerShell and/or VBScript scripting
Strong communication skills in English (French an asset)
4+ years of experience in the IT industry and at least 1 year of experience in a similar role
Advanced education at the university, CEGEP, or accredited program levels is preferred
Industry certifications from leading vendors, frameworks (E.g., ITIL) and standards organizations are preferred
Experience working in the hospitality industry, with POS infrastructure, or with PMS infrastructure is advantageous
A strong desire and ability to be a first point of contact for external and remote customers
A strong desire and ability to continue learning and to stay ahead of the typical customer’s knowledge and experience
A strong desire and ability to lead improvement projects and see them through to the end
A strong desire and ability to work closely with other team members and to help them grow and gain new skills and knowledge

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Expected salary: $60000 – 75000 per year

Location: Vancouver, BC

Job date: Sun, 16 May 2021 01:42:42 GMT