IT Operations Support Manager

Job title: IT Operations Support Manager

Company: Great Canadian Gaming

Job description: Job Description

The IT Operations Support Manager will manage and provide hardware and software maintenance, training and consultation as well recommendations about future planning and development of resources to ensure maximum access and effective and efficient utilization of systems.

Key accountabilities

Ensure the overall health of the technology operating environment

Ensure that all IT resources are in compliance with all applicable legislation, regulations, policies and procedures including but not limited to the Gaming Control Act and the NB Casino Standards, Policies and Procedures

Oversight of IT support issues and provide escalatory support as required

Manage local application portfolio

Purchasing technology in adherance with established processess and technology standards

Participate and adhere to corporate and regulatory change management policies and processess

Maintain a valid Gaming Control Registration

Oversee the procurement, set up and maintenance of the Enterprise phone systems, computer systems and networks ( wired and wireless) and mobile devises

Maintain a current and accurate inventory of all technology hadware, software and resources

Deploy, configure and manage server and client hardware, mobile devices and network equipement

Maintain systems to ensure minimal downtime

Participate in IT projects as a key representative

Liaises and communicate effectively with all appropriate business units and team members

After hours on-call support

All other duties as assigned by the General Manager or Director, IT infrastructure

Education and Qualifications

College/University or equivelent work experience

5+ yeaars in a senior IT role

Gaming industry experience preferred

Bilingual FrenchEnglish an asset

Excellent customer service skills

Experience with Systems, Infrastructure and Application Administration

Windows Server, Multi-site AD, SQL server

Knowledge of ITIL, COBIT and other IT governance frameworks

Bonus assets, expertise and interests

• Experience with Cisco based networks, VMware, Nutanix and Palo Alto
• Microsoft certifications (MCSE, MCITP, MCTS)
• Project management experience
• Office 365, Teams, SharePoint

Expected salary:

Location: Moncton, NB

Job date: Sun, 16 May 2021 00:23:51 GMT