IT Support Technician
Job Overview
- Company Name Westin Hotels & Resorts
- Job Start Date Sun, 20 Jun 2021 05:29:45 GMT
- Job Type Part Time
Job title: IT Support Technician
Job description: OVERVIEW:
The IT Support Technician is responsible
for managing and maintaining desktop software, hardware, and ensuring help desk
requests are resolved in a timely manner.
The successful candidate must be well-organized, be a good
problem-solver with the ability to learn new technologies quickly. This is a full time position reporting to the
IT Manager.
MAJOR
DUTIES & RESPONSIBILITIES:
· Manage
incoming technical request through our ticketing system (troubleshoot computers,
printers, mobile devices, networks etc.)
· Perform
network and user administration such as updates, monitoring, user account,
email account and files/folder administration.
· Maintains
and regularly verifies/tests backups and recovery procedures
· Update
documented IT processes and procedures
· Respond
to internal and external guests in a timely fashion
· Ensure
that all established rules, regulations, policies, and procedures are strictly
adhered to
· Comply
with WRS’s Occupational Health and Safety Program and the Regulation of
WorkSafeBC
· Report
any unsafe conditions, practices or injuries to their supervisor as soon as
possible
· Set
a good safety example
· All
other duties as assigned
Job Requirements/Qualifications:
SKILLS AND EXPERIENCE:
· 2+ years experience in providing excellent technical support
· Excellent verbal and written communication skills
· Experience in tracking and documenting issues via a helpdesk system
· Working knowledge of Office 365, Microsoft Windows, Microsoft Server
· Basic knowledge of networking and VOIP technologies
GENERAL REQUIREMENTS:
· Available to work weekends
· Physically lift and carry various computer related equipment (10-30lbs)
· Must be able to bend, stoop, squat and stretch to fulfill cleaning and repair/maintenance tasks
· Ability to work with minimal supervision, as well as being able to establish priorities
- Salary/Wage: $21.00
Job Application Process:
Send resume and cover letter to www.work@westinwhistler.com
Source:
