(CSR) Customer Service Representative

Job title: (CSR) Customer Service Representative

Job description: This is a junior, job entry level position for a motivated individual to gain customer service experience and learn about the transportation and logistics field. We are a very busy office looking to add a junior person to our staff to help with upcoming vacations and transitionary periods. The position is permanent and FULL-TIME!

Duties:

• Maintains communication by calling courier’s and taxi’s for service; completing requirements in the tracking software; maintaining electronic and paper records; working with a team of 4 to cross train for different positions within the company.

• Recording requests; identifying appropriate service provider; monitoring service progress; notifying supervisor and customers of extraordinary problems.

• Maintains customer service by providing answers with information regarding pricing or deadlines.

• Documents actions by completing electronic or paper forms, reports, logs, and records.

• Keeps information accessible by sorting and filing documents.

• Updates service database by verifying and entering data.

• Updates job knowledge by participating in educational opportunities.

• Accomplishes customer service and organization mission by completing related results as needed.

Skills/Qualifications:

Organization, Customer Service, Handles Pressure, Multi-tasking, Energy Level, Teamwork, Phone Skills, Equipment Maintenance, Documentation Skills, Data Entry Skills, Problem Solving

Remuneration:

$17 per hour to start, increasing after 3-mos probationary period

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