Bilingual Customer Service/Order Management Rep

Job title: Bilingual Customer Service/Order Management Rep

Job description: Are you a polished bilingual (French/English) customer service professional looking for contract work that will help you move a step further in your career? Are you someone who enjoys and wants to work in Mississauga? Are you someone who prides themselves on their ability to problem-solve and deliver an excellent customer experience?
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If the answer is YES, we have an amazing opportunity for you!

We are looking for a Bilingual (French/English) Customer Service Representative for a leading healthcare supply company located near the 401 in Mississauga. Working as part of a team, the Bilingual Customer Service Representative will provide order management support for the company’s French-speaking customers. This is a 6-month contract to start with a strong potential to become permanent for the right candidate, paying $22/hr. The Bilingual Customer Service Representative position is a work-from-home opportunity; however, the successful candidate must be available to work in the company’s Mississauga office when required. We are looking for an individual in the Mississauga area with available to start asap.

Advantages
What’s in it for YOU as a Bilingual Customer Service Representative:
– Amazing position with easy access to transit
– Competitive salary: $19/hr – $22/hr
– 6-month contract starting immediately with a strong possibility to become permanent
– Monday to Friday 9:00 am-5:00 pm, with great work-life balance
– Working 37.5 hours a week
– Chance to be a part of a great team
– Opportunity to expand your professional network

Responsibilities
What YOU will be doing as a Bilingual Customer Service Representative:
– Placing the orders into the system using ERP and ensuring the accuracy of the orders
– Processing orders coming via phone, fax or email, including but not limited to the maintenance of orders and processing credit and debit notes
– Resolving issues and concerns relating to order errors, delivery, and billing
– Resolving customer inquiries over email, delivering excellent customer experience in both French and English
– Liaising with cross-functional teams to resolve issues related to the quality of the product in a timely manner

Qualifications
What YOU bring to the role of Bilingual Customer Service Representative:
– Bilingualism (French and English are a MUST)
– Experience working in a customer service/client-facing role
– Excellent written communication skills in both French and English
– Tech-savvy! Proficient with working with, and learning new software
– Strong analytical and problem-solving skills
– Demonstrated ability to complete tasks under pressure with a high degree of accuracy
– Able to work independently, with impeccable attention to detail – Supportive team player – Willing to complete one shift per week from 10:30 am-6:30 pm
– Knowledge of SAP and JD Edwards systems is considered an asset

Summary
If you feel you’re a great fit for this role, please apply immediately. Please send your resume directly to Aqsa Jafri and Riddhima Patel at aqsa.jafri@randstad.ca and riddhima.patel@randstad.ca, along with a synopsis of what you’re looking for, with the subject line: Bilingual Customer Service Representative

Not interested in this role but still looking for your next great opportunity? Our team oversees various permanent and contract positions, detailed below! If you or someone you know would be interested in the following roles, please reach out to the corresponding contact email below, to discuss further!

Corporate Administration/Operational support, such as: Reception, Admin Assistant, Executive Assistant, Customer Service Rep, Data Entry and other Operational support roles. Please reach out to aqsa.jafri@randstad.ca, along with your resume.

Logistics, Supply Chain & Manufacturing Administration/Operational support, such as: Logistics Coordinator, Dispatch Coordinator, Customer Service/Order Entry and Warehouse Administration. Please reach out to natasha.villafria@randstad.ca, along with your resume

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.

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