Customer Service Representative
Job Overview
- Company Name Saskatchewan Crop Insurance Corporation
- Salary Offer $23.07 per hour
- Job Start Date Fri, 06 Aug 2021 00:51:28 GMT
- Job Type Part Time
- Job Source Careerjet
Job title: Customer Service Representative
Job description: At SCIC, were helping keep Saskatchewans agriculture industry strong and it takes great people, working together as a community, to make it happen. Our values reflect who we are at SCIC. We value focusing on the producer, innovation, teamwork and community, accountability to ourselves and others and leadership at all levels.
Reporting to the Customer Service Office (CSO) Manager, this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner.
WHAT YOU’LL DO:
Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs.
Data capture customers financial and program specific information into various databases.
Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
Interpret and validate financial information used during the data assessment process.
Electronic preparation of participant financial information for Level 1 and 2 verification files for program benefits.
Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and/or CSO Manager.
Resolve problems associated with customers Crop Insurance claim and/or AgriStability application.
Complete clerical duties, as required.
Mentor and assist less experienced staff in the CSO.
Multi-task working with multiple customer files, phone calls, walk-in traffic and interruptions while maintaining customer confidentiality.
WHAT YOU’LL NEED:
To be successful in this position you will need a grade 12 diploma, supplemented with a relevant business course and extensive related clerical experience. An equivalent combination of education and experience may also be considered.
For a full description, and to apply, visit our webpage at https://www.scic.ca/careers/
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