Receptionist

Job title: Receptionist

Job description: Location: 900 W Hastings St #800, Vancouver, BC V6C 1E5
Status: Permanent, part-time (30 hours / week)
Schedule: Monday to Friday (Hours between 7:30AM-4:30PM)

Create awesome experiences for our customers

Join our team

If you have a passion for growth, believe in spirited teamwork, and have the courage to innovate, then it’s time you join our team. We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes.

Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.

Here’s the impact you’ll make and what we’ll accomplish together

We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team, one of the largest networks of Care Centres in Canada and help us shape the future of how Canadians engage with the healthcare ecosystem.

Here’s how

• Verifying patient demographics and collecting pertinent medical history
• Greeting clients and visitors in a polished, professional and courteous manner
• Checking clients in and confirming accurate and complete contact information is obtained from or verified with each client, to ensure the electronic database is up to date
• Introduce and orient clients to the clinic, and assist with the completion of intake forms as required
• Identify, document and resolve any shortfalls that present themselves to ensure maximal customer satisfaction
• Prepare client files in advance of appointments
• Respond to general client questions and concerns and escalate as appropriate to the clinic management
• Receive and process client payments
• Protect clients’ privacy by maintaining confidentiality of personal and financial information
• Order groceries and supplies on a weekly basis, and keeping lounge/waiting room clean, tidy and fully stocked;
• Assisting with additional administrative tasks as required

You’re the missing piece of the puzzle

• 1-3 years of relevant experience working in a fast paced environment, providing a high degree of customer service
• Excellent communication skills, both verbal and written
• Exhibits a professional image, mature communication style and polished manner with clients
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
• Self-starter who demonstrates attention to detail, a high level of accountability and sound judgement
• Exhibits strong work ethic and takes ownership to complete a task from start to finish
• Demonstrates flexibility and the ability to work effectively in a team environment
• Works well under pressure and demonstrates a sense of urgency in completing time sensitive tasks
• Demonstrates effective organizational, multitasking and problem solving abilities

Who is TELUS Health Care Centres (Formerly Copeman Healthcare)?

• We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes
• We have one of the largest networks of Care Centres in Canada
• Our commitment: Better healthcare options for everyone
• We are leveraging the power of technology to provide Canadians with better health outcomes
• Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.
• We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment
• Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem

Accessibility

• THCC is proud to foster an inclusive culture that embraces diversity
• We are committed to fair employment practices and all qualified applicants will receive consideration for employment
• We offer accommodation for applicants with disabilities, as required, during the recruitment process
• Please let the recruitment team know of any accommodation requirement at the beginning of the process
• Please note that we are exclusively recruiting people who can work legally in Canada

Who is TELUS?

We’re a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

#INDMP

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