IIA Administrative Assistant – Toronto, ON (6 month Contract)

Job title: IIA Administrative Assistant – Toronto, ON (6 month Contract)

Company: Scotiabank

Job description: Requisition ID: 95116

Join the Global Community of Scotiabankers to help customers become better off.

When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future! You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank. You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

Your opportunities for professional growth will be supported by banking leaders focused on long-term success. You’ll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.

Career, culture, progression. You’ll find it all here. Apply today.

Purpose of Job: The Administrative Support Assistant role is to provide administrative support to one or more Advisors and their teams.

Major Accountabilities:

1. Ensure a high level of non-trade client service by:
 Acting as receptionist by answering phones and greeting clients
 Arranging client meetings including venues, preparing printed materials and handling schedule changes
 Assisting with Advisor seminars by booking venues, scheduling guests, greeting clients, arranging for refreshments etc.
 Following up on client meetings and entering notes in contact management system
 Processing client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
 Responding to client inquiries and issues in a timely, responsive manner and escalating to Advisor when appropriate

2. Provide administrative support by:
 Processing client account documentation
 Assisting in writing and processing clients’/prospects letters and proposals
 Ordering marketing materials
 Maintaining client files and information on the appropriate systems
 Opening new accounts and processing new account documentation
 Processing account transfer documentation and follow up to ensure receipt
 Following up on outstanding documentation for restricted accounts
 Ensuring all client interaction is accurately documented
 Gathering deferred sales charge (DSC) information
 Ensuring adherence of all regulatory rules as it relates to client accounts and related documentation
 Following up with clients on missing documentation required as per the industry regulatory requirements

3. Contribute to the effective functioning of the branch team by:
 Building effective working relationships across the team and with various business line and corporate function contacts
 Maintaining a high level of customer service
 Facilitating a culture of open and honest communication
 Actively participating and contributing to touch bases and team meetings
 Encouraging the generation of new ideas and approaches
 Actively sharing knowledge and experience to enhance the development of all team members
 Developing and executing a meaningful employee development plan

Education/Work Experience/Designations
 Excellent written and verbal communication skills
 Strong organizational skills
 Ability to take initiative and work independently
 Ability to meet deadlines
 Knowledge of Microsoft systems: Word, Excel and PowerPoint
 Secondary education

English language proficiency is required, verbal and written. Candidates who does not meet this requirement will not be considered.

Location(s): Canada : Ontario : Toronto

As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Expected salary:

Location: Toronto, ON

Job date: Fri, 22 Jan 2021 08:59:28 GMT