Technician, IT assistance

Job title: Technician, IT assistance

Company: Desjardins

Job description: Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level NV-07

As an IT support technician, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration.

You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing.

You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible.

General Information on the Position

Main responsibilities

• Provide technical support for projects and complex operational issues and incidents
• Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans
• Coordinate service requests and incident resolution with practitioners. Roll out and maintain software and manual and automated processes. Train users
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems.

Other working conditions

• Temporary work : scheduled to end on March, 02, 2022
• Number of job available : 1

Qualifications

• College diploma
• A minimum of two year of relevant experience

Please note that other combinaisons of qualifications and relevant experience may be considered

• For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills Action oriented, Collaborates, Customer Focus, Innovation

Key competencies for the job Decision quality, Situational adaptability

Work Location 1150, rue de Claire-Fontaine Québec

Trade Union DSF-QC-FISA

Unposting Date 2021-01-28

Job Family Information technology (FG)

Expected salary:

Location: Quebec City, QC

Job date: Sat, 23 Jan 2021 07:49:40 GMT