Corporate General Manager/Retirement Living Consultant

Job title: Corporate General Manager/Retirement Living Consultant

Company: Chartwell Retirement Residences

Job description: Interested in a career that makes a meaningful difference in the lives of others? One where you are valued and respected, listened to, and empowered to live up to your potential? If so, Chartwell Retirement Residences is the place for you.

We are always looking for empathetic, positive and passionate individuals committed to Making People’s Lives Better. With over 200 residences across Canada, we have an opportunity for you that will make a difference in your life.

The Corporate General Manager/Retirement Living Consultant is a dual role that will be responsible for filling a vacancy in the General Manager/Retirement Living Consultant’s role within a property on a short term basis. This position is to ensure a degree of stability to residents, staff, sales, occupancy within the community. This person would be dedicated to a home based on vacancy and opportunity.

In the Sales Role the leasing of the rental suites is the priority to maintain optimal occupancy levels in the retirement community. The Corporate Retirement Living Consultant would be responsible for all aspects of the sales process, lead generation, personal visits and additional visits to advance the sale.

In the General Manager role you will direct and support the management team at the property. This position is responsible for the overall operation and management of the day to day operations. This interim position will ensure stability in the retirement community.

**This position involves extensive travel within Edmonton, Calgary and Vancouver.

General Manager Role:

The responsibilities of the role include but are not limited to: ​

• Participates as a member of the management team and provides support to the other members of the team.
• Actively participates in the daily Team Up for 10, weekly management/leadership meetings to provide updates regarding any operational and sales related information.
• Acts as a support to staff in the area of human resources or labor relations and reports any difficulties to their DRO/HR Advisor..
• Responsible for reporting all major deficiencies to the physical plant or any emergencies to their DRO
• Must be familiar with CSH P&P and direct any non-compliance to DRO
• Must be familiar with RHRA and work in compliance with the regulations
• Implements, evaluates and controls all processes and information practices for the Home to ensure that policies are administered fairly and interpreted correctly by all staff.
• Works within the homes set budget.
• Monitor daily sales activity in our CRM database, analyze reports to track and report sales and networking activities
• Regular review of key reports to monitor sales goals and results
• Prepares Residency Agreements; and maintains pertinent records (as required).
• Attends mandatory sales training.
• Ensures that all necessary reports and documents are submitted to Head Office on a timely basis.

Retirement Living Consultant Role:

The responsibilities of the role include but are not limited to:

• Mine database and follow up on leads in a timely manner.
• Lease suites, personal visits, lead generation, follow up on leads and drive traffic to the community including:
• Manage telephone inquiries, C2C leads, walk-ins and emails inquiries and convert to personal visit bookings.
• Conduct personal visits and close sales through lease signings.
• Successfully executes the Chartwell sales process.
• Leasing the rental units in the retirement community.
• Meets established residence-specific sales targets.
• Ensures the confidentiality of information relating to residents, families, colleagues, prospective residents, and Chartwell Retirement Residences, etc.

The ideal candidates will possess:

• Has a minimum of two (2) years relevant in the retirement/hospitality industry.
• Experience in responsible roles where he/she has demonstrated ability in leadership, interpersonal skills, operations and customer service.
• Experience in a General Manager position in a retirement community or a Retirement Living Consultant/Management role within a community.
• Experience in generating sales relationships with marketing and/or customer service.
• Graduate of a certificate/diploma or degree in nursing, social work, gerontology, hospitality or business
• Successful completion of secondary school or equivalent.
• Post-secondary education in related field a benefit

Expected salary:

Location: Calgary, AB

Job date: Wed, 25 Nov 2020 23:58:24 GMT