Restaurant General Manager

January 30, 2021 Cook

Job Overview

Job title: Restaurant General Manager

Company: Impact Kitchen

Job description: Impact Kitchen is growing and looking for an experienced General Manager to grow with us as part of our expansion! Impact Kitchen was founded on the belief that food has the power to shape our daily lives. That real, wholesome ingredients, prepared simply and with integrity, can provide us with the energy to take on the day with ambition and optimism. With the support of our team of chefs, nutritionists, and fitness experts, we are dedicated to ensuring each item on our menu has a nutritional purpose (and tastes amazing too).

OVERVIEW OF POSITION

The role of the General Manager is to run a profitable business. This role focuses on delivering the highest guest satisfaction while being fully accountable for all sales, COGS, people and standards within the location. The GM is the leader of the restaurant and a role model of Impact Kitchen’s brand, values and excellent staff culture.

Reports to: Regional General Manager

ESSENTIAL DUTIES

Daily:

Review daily reporting, including KPI’s, Sales, Average Guest Count, Payroll, key item sales, guest check average and effectively communicate to the team all pertinent information
Through constant communication with the Manager on Duty (AGM/MOD), ensure the following is being executed at the highest level: Run the floor, role model standards, dress code and operating practices
Daily systems check, manager logbook review and ensure action plan follow-up
Staff relations; support staff issues, ensures proper employment standards and corrective action process. Coach, mentor and set the tone. Participate when possible and always lead by example.
Guide training and career development initiatives; review all staff performance adjustments and notes of praise
Oversee and ensure customer satisfaction and operational excellence; log and handle any concerns or comments with timely follow-up
Internal contact for Health inspections, WSIB procedures, Inspectors and related audits
Maintain engagement and build customer relationships and brand affinity

Weekly:

Prepare weekly P&L and attend one on one with Head of Operations
Chair weekly management meeting, set objectives and follow-up on action plans; Assistant Restaurant/KM/Front of the House Supervisor development and weekly one on one’s
Follow up with all action plans or initiatives around financial goals, people development and guest satisfaction
Prepare and send weekly documents to the Bookkeeper
Maintain Budget; complete weekly forecasts, sign off on all costed hourly schedules, staffing levels, payroll & inventory items

Monthly:

Prepare P&L and attend monthly Operations meeting with Head of Operations, Head of Business Development, regional management and other GM’s
Complete reviews & conduct monthly progress updates with all staff
Review staffing levels, bench strength and recruitment with KM and AGM
Financial reconciliation of all credit cards transactions

Quarterly:

Town hall, culture events and leadership training initiatives
Management strategy meeting

Annual:

Participates in the annual budgeting process for the location
Prepares business plan and forecast for the restaurant
Details R&M and capital wish items to protect the locations assets

Always:

Brand ambassador of Impact Kitchen at all times
Qualified in all aspects of Front of the House leadership

WHY WORK AT IMPACT?

Grow with us! As Impact grows there will be new leadership opportunities, including salaried positions. We will always look to promote from within, providing mentorship and development along the way.
#TEAMIMPACT Calling all team players! We value all of our employees and recognize that we can accomplish so more when we work together.
Mission & Values Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, to our values that guide all aspects of the business
Vegan & Paleo – opportunity to learn more about these diets & nutrition in general
Team Perks include:

Paid Vacation
Paid Sick Days
Health Benefits
Free Daily Meal & 50% Discount on Impact brand purchases
Free Impact staff events