IT Manager

Job title: IT Manager

Company: The Headhunters

Job description: Are you an IT Manager looking for a dynamic, entrepreneurial organization which provides the opportunity to influence decision-making and organizational growth? My client, a managed IT solutions company has built a solid foundation and is now looking for a leader to enable growth of their client base and the customer support team. They are passionate about delivering a high degree of customer satisfaction and expediated response times. If you are looking for an opportunity to expand your leadership and strategic development skills, then this IT Manager position is for you!

Responsibilities:

• Lead a team of three and play a significant role in the growth of the team moving forward
• Provide outstanding client service and contribute to sales volume growth; resolve customer requests and promote client retention
• Review and contribute to improving new processes, procedures or new product roll outs
• Be able and willing to provide both hands-on and managerial support to resolve client queries
• Completion of all necessary management reports, including providing regular written progress updates
• Establish key performance indicators and complete employee reviews and development plans
• Define and establish measurable customer service metrics
• Manage multiple vendor relationships and client relationships simultaneously.

Qualifications:

• Previously experience in a managerial or team lead capacity. Managed IT service provider experience would be considered an asset
• Maintain, manage and influence a positive team culture
• Excellent written and verbal communication skills are pivotal for this role. The ability to build rapport with clients and build trust will ensure a high degree of customer satisfaction
• Strong analytical and problem-solving skills
• Team player with a strong desire to learn particularly as it relates to new technologies and our client needs is imperative
• Ability to work to tight deadlines in a fast-paced, delivery focused environment.

Experience:

• 7+ years of IT experience with a minimum of 3 years in a managerial function
• 3+ years in a customer facing capacity
• Strong generalist technical background.
• Ability to troubleshoot and take complex subject matter and layman’ s terms
• Strong service attitude and ethic; builds lasting customer relationships
• Strong leadership with demonstrable experience
• Ability to make timely, correct decisions based on facts, reliably and consistently
• Excellent interpersonal skills with demonstrable customer presentation experience to varying levels of seniority
• Highly organized, with the ability to plan, and adapt based on external factors
• Commitment to quality standards and continuous improvement.

Education:

• Bachelor’ s degree in Computer Science or equivalent job experience.

In return, what you can expect:

• Competitive base salary and comprehensive benefits package.

Only candidates already eligible in Canada will be reviewed. Only qualified candidates will be contacted.

Expected salary:

Location: Saskatchewan

Job date: Thu, 21 Jan 2021 23:52:10 GMT