IT Service Desk Analyst

Job title: IT Service Desk Analyst

Company: NTT Data

Job description: Job Description
IT Service Desk Analyst
Remote to start then onsite at Waterloo location
M-F 8:30-5:00pm EST

Position:
This position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the organization.

Responsibilities:

• Deploying and recovering of desktops and laptops and ordering of IT equipment and peripherals Owning and managing problems and issues from start to finish
• Maintain accurate counts of on hand equipment
• Managing tasks and resources relating to projects and service support tickets
• Delivering clear and concise support documentation, identifying areas of inefficiency and recommending changes
• Critical Thinking: Identifying risk and problems and recommending solutions into complex situations
• Creativity: Providing ideas and suggestions clearly and concisely
• Building Relationships: Building networks with people in your and other business areas and work together to deliver results
• Regularly reporting the ongoing status of projects and activities as assigned
• Effectively communicating, managing, and escalating of issues
• Processing of user account creation / modifications & terminations for various systems

IT Service Desk Analyst
Remote to Start then Location will be onsite in Waterloo

Experience Seeking

• Customer service orientation and interpersonal skills
• English communication skills, both written and verbal
• Strong independent problem solving and decision-making abilities
• Ability to work individually as well as contribute in a global team environment
• Proficient with both MAC and all Windows operating system software and hardware
• Advanced troubleshooting for all types of technical service requests and issues involving computers, network, all smartphones / tablets, AV systems, enterprise applications / systems
• Organized with an ability to prioritize multiple projects and tasks in a fast paced environment
• Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
• Standard 40-hour work week with regular business hours of 8:30am- 5:00pm EST
• There may be a requirement to manage email outside of business hours for business needs

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Expected salary:

Location: Waterloo, ON

Job date: Fri, 26 Feb 2021 01:40:00 GMT