Senior Technician, IT Support

Job title: Senior Technician, IT Support

Company:

Job description: The Senior Technician, IT upport will support Fairstone business vision in the following areas:

• Managing desktop issues and configuration needs

Position Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Your wellness is our priority
To protect your health and wellness, Fairstone will conduct recruitment digitally for this position. You will receive virtual onboarding and training and will initially work remotely with the Fairstone team. We look forward to introducing you to the team at Fairstone’s downtown Montreal headquarters once physical distancing measures are lifted.

Specifications/Qualifications:

• Tech savvy with working knowledge of office automation products and remote control
• Proven experience as a help desk technician with one-year experience minimum
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English and French, spoken and written
• Excellent communication skills
• Customer-oriented and cool-tempered
• College diploma in an information technology field or a university degree

What’s in it for you?
Looking for a rewarding career? You’ve come to the right place. At Fairstone, we offer all our permanent employees:

• Competitive salary with bonus potential
• Incentive programs to recognize when sales targets are met (applies to branch network employees only)
• A minimum of 3 weeks paid vacation (prorated to your start date)
• Flexible Health and Dental Benefits
• Employer Sponsored Pension Plan
• Personal days and sick days
• Tuition Assistance Programs
• Paid volunteer day and organized volunteering events across the country
• Ongoing Learning and Development Training
• Referral Incentives up to $5000.00

and Much More……

If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Come join our team!

Expected salary:

Location: Montreal, QC

Job date: Mon, 01 Mar 2021 23:14:12 GMT