Customer Service Representative

Job title: Customer Service Representative

Job description: Candidates who love building solid customer relationships will be interested in Robert Half’s new Customer Service Representative position. Articulate and highly-skilled Customer Service Representative candidates could find an excellent career opportunity in this position. This could be the Toronto, Ontario Customer Service Representative position you’re looking for, if you’re available for a long-term contract / temporary engagement. This position is located in a dynamic, rapidly-changing call center.

Responsibilities

– Handle incoming telephone calls

– Be a part of business development by by actively cross-selling and referring customers

– Provide accurate, friendly customer service in a timely fashion

– Field and send written business correspondence

– Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

– Knowledge of Post-Sales Support

– Solid understanding of sales

– Proficiency in customer service

– Demonstrated experience performing extensive research to resolve complex customer inquiries

– Strong customer service and office administrative skills

– Excellent communication and organizational skills

– Upbeat, positive attitude and an approach to work rooted in professionalism

– Proficient with diversified computer software and systems

– Critical thinking, problem solving, ability to work independently

– 1+ years of past relevant experience

– Demonstrated ability to interact effectively with internal and external partners and clients/customers

– Experience using Microsoft Office

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Robert Half

Robert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d’emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons…

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