AV/IT Support Specialist

Job title: AV/IT Support Specialist

Job description: About Durham College:

Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

This position will be responsible for customized design and implementation of a variety of complex AV control and monitoring systems for teaching spaces and other venues across all campuses of both institutions. The incumbent will be responsible for ensuring that all AV hardware devices within an AV control system communicate with each other properly and allows for remote access of devices as they relate to functionality. This position requires a strong, up-to-date understanding of audio and video signals, both analog & digital, and how they are processed in today’s AV systems.

A key aspect of the position is the ability to work independently and managing tasks to completion. The incumbent will provide Level III campus wide support of networked AV control systems, interfacing AV hardware and remote access devices as they relate to AV equipment functionality, security status and preventative maintenance.

As well, the position provides AV service and support in response to service desk calls that require resolution and assists with AV events as required.

DUTIES AND RESPONSIBILITIES:

Strategic planning and research of AV technologies:

• Assists in strategic planning and research of AV technologies.
• Makes recommendations on AV capital projects.
• Liaise with manufacturers and vendors of AV applications, software, hardware. and support, especially with regard to problem diagnosis and resolution.
• Exhibits accuracy, attention to detail, ability to work effectively and diplomatically in a team environment and ability to work in an atmosphere of multiple projects and shifting priorities.

Analysis, Integration, installations & repairs of AV technology:

The incumbent is responsible for specialized technical analysis, Integration, installations & repairs of AV technology.

• Execution of board level repairs
• Support digital and analog AV signals & protocols
• Design AV system layout drawings, wiring diagrams, complex logic code programming, keypad, touch screen graphical user interface (GUI)
• Carry out wiring and testing for all aspects of functionality and performance.
• Responsible for the design, programming, repair and support of AV technologies including switchers, sound, displays and touch panels.
• Provides guidance to AV peers on advanced AV configurations
• Maintains contact with manufacturers on latest software/firmware updates.

Equipment Installation

• In collaboration with the team, the A/V Support Specialist:
• Evaluates and recommends new equipment purchases.
• Works closely with management to design and develop instructional technology installations.
• Assists in verification of equipment for assigned projects.
• Participates in the installation of operational and capital projects.

Network AV Hardware:

• Liaise with IT network administrators regarding IP addressing, VLAN segregation and network data port terminations and switch connections.
• Configure projectors for proper IP addressing and data entry into software applications.
• Utilize, install and maintain remote control/monitoring tools for facilitating AV networking; Examples of such components Include: displays, projectors, control systems and other network AV components.

Technical Support and Service

• Provides AV service and support in response to service desk calls that require resolution.
• Resolves A/V Service calls that are received in the call ticketing system to address and resolve incidents and requests.
• Interprets A/V service manuals, documents, technical information notes and user guides.
• Assists with AV events as required.

QUALIFICATIONS: * A minimum of a 3-year diploma and or a degree in Electronic Engineering Technology, Broadcasting, Media Arts, Computer Science, Computer Programming, Computer Networking or equivalent.

• A minimum of 5 years of work experience in AV programming, design, wiring and installation.
• Required to hold a current CTS (Certified Technology Specialist) certification. Added professional certifications strongly preferred include: InfoComm Certified Technology Specialist-Design (CTS-D), InfoComm Certified Technology Specialist-Installation (CTS-I), CompTIA A+ Certified Professional-IT Technician, Crestron/Extron certifications, Networking certifications.
• Extensive knowledge and experience with operation programming and repair i.e. (to the component level) of data/video projectors, touch panels/touch screens, AV switchers, AV processors and audio amplifiers.
• Demonstrate ability to conceptualize overall AV system layout, select and assemble appropriate AV hardware devices, create logic code and implement.
• Ability to troubleshoot AV equipment and existing AV control system malfunctions and repair as required and experience working with specific AV manufacturers and their programming languages/protocols (example: Crestron, Extron, Kramer, other).
• Familiar with RS-232 and HDBaseTcommunication standards/protocols, digital video signals/protocols, wiring standards, twisted pair, and fiber optic send/receive signal extension devices.
• Background in networking is an asset.

Required Skills

Payband: J; Starting Rate: $41.12; Four Year Rate: $47.67

Required Experience

Hours: 35 hours per week (1) one hour lunch; Mon – Fri (Evening shift starting 12:30 pm)

Reporting To: Manager, AV Services

Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes on Nov 27, 2023. Competition number SS23-152

Payband: J; Starting Rate: $41.12; Four Year Rate: $47.67

Hours: 35 hours per week (1) one hour lunch; Mon – Fri (Evening shift starting 12:30 pm)

Reporting To: Manager, AV Services

Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes on Nov 27, 2023. Competition number SS23-152

Click Here to Apply

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