Assistant Event Operations Manager

Job title: Assistant Event Operations Manager

Job description: Company Description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Job Description

Assistant Event Operations Manager

Are you a passionate individual who is looking to take the next step in your career and would like a challenge? Would you like to lead one of the biggest Event Operations Teams within AccorHotels with a solid team of 15 leaders and over 100 colleagues? Is your expectation of a great job defined by action packed days, spontaneity and endless interactions?

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 – lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

Reporting to the Assistant Director, Event Operations responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Recruitment, mentorship and development of over 100 Event Service staff
• Build and promote positive relationships with all teams in the Hotel, to ensure we are working toward an amazing guest experience.
• Participate in hotel meetings, as required
• Comment on Forecast and Profit and Loss analysis
• Ensure attendance at pre-conference meetings and develop strong relations with on-site clients ensuring every need is anticipated
• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies required
• Direct the daily operations in over 78 000 square feet event space
• Lead catering events off property
• Participate and guide departmental monthly meetings
• Oversee and lead one on ones and performance management discussions
• Ensure process efficiencies
• Consistently offer professional, engaging and friendly service to new and returning guests
• Maintain the strictest confidentiality at all times on all matters pertaining to management, staff and any associated food and beverage matters
• Strategize to exceed guest satisfaction results, thrive to grow our colleague engagement and surpass our financial goals during day to day tasks.
• Convey passion and enthusiasm to the Guests and our Banquet Team.
• Ability to multitask, maintain focus and calm when presented with stressful situations.
• Deliver clear and concise instructions to the Event team and effectively delegate tasks.
• Coordinate with the Conference Services Team and Culinary to ensure timelines are met and dietary needs are covered.
• Show flexibility and demonstrate great problem solving skills.
• Be a creative voice of the Event Team by communicating constantly to the leaders and colleagues by using different tools to get the message across to everyone.
• Must have strong leadership while dealing with others in a respectful and professional manner.
• Take time on a daily basis to have formal and informal conversations with the leaders and colleagues on the team.
• Act as someone that embraces change and understands it as a reality and necessity to make our hotel grow and compete within the market
• Actively look both inside and outside the industry for trends and best practices
• Breath, live and grow through our Fairmont Values of respect, integrity, teamwork, accountability and excellence.
• Support all Fairmont Hotel and Resort initiatives
• Perform other duties as directed by the Director of Event Operations, Director of Food and Beverage or Hotel Management

Qualifications

Your experience and skills include:

• Minimum 1 years’ experience in Food and Beverage Management. Experience in a banquet/event/conference setting in a full service four (4) or five (5) diamond property an asset
• Culinary and beverage knowledge required
• “Proserve” Certified
• Results oriented with the ability to be flexible, work well under pressure and be accountable to make sound, thoughtful business decisions
• Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination
• Must be computer literate with working knowledge of Excel, MS Word, PowerPoint, Access, and Windows programs
• Excellent interpersonal skills, with strong written and verbal communication abilities
• Post-secondary degree in Hospitality or Food and Beverage Management an asset
• Knowledge of Fairmont Hotels Sales and Catering System, Property Manager, Birchstreet, Silverware, Avero – all regarded as helpful assets
• Highly organized individual with the ability to handle numerous tasks at one time
• The ability to delegate tasks to team members and facilitate their completion

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit

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