IT Asset Management Consultant

Job title: IT Asset Management Consultant

Job description: Job Title : Asset Tracking​ Service Management

Location: Montreal (Office attendance from Day 1 – Hybrid mode 3x per week)

Years of experience: 3 to 5 years

Executive Summary:

The Asset Tracking (EDC) team provides technology support to the Brokerage end user community. As part of these services, Asset Tracking is responsible and accountable for the end of life through disposal. It is critical to the Firm that accurate asset recording, inventory and auditing become part of the culture. Reporting, auditing, and continuous improvement is also part of the IT Asset Management vision.

Candidate(s) for the role(s) are expected to comprehend the overall asset program, incorporate operational best practices in their daily routine, learn various tools and identify operational efficiencies. Data entry, ticket management and documentation maintenance will be a core part of the day-to-day duties. The individual(s) should have both technical and communication (written and verbal) skills and exhibit keen attention to detail. Individuals in this role must be motivated and intrigued to dive into areas, working with various teams in support services, infrastructure, and development areas.

Must have excellent organizational and time management skills to manage multiple streams of work. Knowledge of Microsoft Excel required and experience with an ITSM ticketing system would best position this candidate(s) for success.

Responsibilities include:

• Ensure all support processes (both project and business as usual) include asset record updates as necessary and manage the implementation into workflowso Ticket and Asset Database Updates.
• Management of ServiceNow Requests/Tasks and/or Incident tickets.
• Identification of new products / hardware make/models into database.
• Asset update / recording into database and ensure ticket quality.
• Tracking, reporting and escalation of issueso Work with design and development teams to introduce requirements for asset inventory changes and automated workflows.
• Interaction with various members across WSS, EDC, Infrastructure and Corporate Serviceso Understand, articulate and implement changes within team, as overall Program Leads establish new and/or updated goals, scope and/or tooling.
• Communicate and provide training/education to teams who perform asset movement (e.g., groups outside of WSS, large, scaled project teams, new WSS team members).
• Establish and maintain documentation for operational processes that align with the Firm’s policies and procedures.
• Work with infrastructure teams to build a process to centrally monitor, manage and record infrastructure (e.g., Network) assets across ~600 locations.
• Audito Perform verification and audit of content, ticket workflows and asset inventoryo Establish frequency based on requirements from Risk groups and self-audit capabilities.

Qualifications:

• Bachelor’s degree and/or extensive relevant experience.
• Minimum of 3 – 5 years.
• experience in technology or technology troubleshooting environment.
• Asset Tracking / Management experience a plus.
• Experience with ServiceNow (or similar ticketing system).
• Strong organizational and problem-solving skills.
• Excellent verbal and written communications skills.
• Advanced Microsoft Excel.
• Proficient in other MS-Office productivity applications.
• Proficient in Share Point site maintenance.
• ITIL certifications a plus.
• Experience in the financial industry is a plus.

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