Customer Service and Operations Coordinator

Job title: Customer Service and Operations Coordinator

Job description: Job Description:

The Customer Service Coordinator II in the Terminal Operations Department reports to the Lead, Terminal Operations. You will provide part-time support to our Terminal Operations. In this shift work role, you will be accountable for the safe and efficient handling of all traffic between Seaspan Ferries Mainland and Vancouver Island terminals, with a strong focus on customer service in this 24/7 operation. The Customer Service Coordinator II facilitates the end-to-end process from customer inquiries, accurate processing of bookings for shipments through the network, and coordinating & communicating with our terminal and vessel teams to ensure a seamless operation. At Seaspan Marine we operate 364 days of the year offering a 24/7 service to our customers.

Note: Due to business needs, this position is a part-time position required shift work to be fully on-site based at 7280 Duke Point Terminal, Nanaimo.

What you’ll do

• Monitor reservations through the sailing network. Proactively recognize and follow up with customers when reservations are underutilized
• Effectively communicate with dispatchers, drivers, and customers, in person, email and via phone using your exceptional customer service skills
• Identify opportunities to increase volume and maximize vessel capacity, with an on-time focus
• Ensure terminals are always in a ready state
• Responsible for a safe and secure operation, following established SOPs outlined by the Manager, Terminal Operations, and ensuring all incidents are reported and tracked within the safety management system
• Monitor multiple operational dashboards, marine weather station, and coordinate in concert with vessel crews, ensuring appropriate communication is disseminated and escalated as required.
• Participate in terminal safety audits, drills, and attend safety meetings and trainings as scheduled

What you’ll bring

• Flexibility to work on call and support a 24/7 operation
• Ability to work various shifts Monday to Friday 10:00am – 6:00pm, 3:00 – 11:00pm & 7:00pm to 3:00am; and on weekends 7:00pm to 3:00am.
• Availability to work 0-40 hours per week which will vary, but typically around 15-25 hours per week.
• Ability to learn and complete certifications for Handling of Dangerous Goods, forklift & ramp operations
• Completion of Grade 12 education
• Strong diligence to safety, ability to follow & implement standard policies and procedures to coordinate a safe, efficient, and seamless operation
• Possess a strong work ethic and excellent verbal & written communication skills
• Excellent interpersonal skills and a passion to build customer relationships

Why you’ll love working here

• Join a team at Seaspan that is critical for Vancouver Island by providing goods and materials necessary to sustain island residents
• We take care of our people and offer ongoing learning and training opportunities to our Customer Service Coordinators
• This is a value-add role that will give you the opportunity to make a difference on a high-impact team!

The estimated salary for this position is $30.67 per hour. In determining final salary, Seaspan considers many factors including the successful Candidate’s skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company’s sole discretion and presented as part of a competitive total compensation package.

#LI-TG1 #LI-ONSITE

About Us:

Seaspan Shipyards is one of North America’s most modern shipyards and unique in its ability to provide a complete range of services including new construction, conversion, refit, repair and life-cycle maintenance work for Canada’s Coast Guard and Navy as well as commercial vessels including cruise-ships and deep-sea vessels. Seaspan Shipyards operations include Vancouver Shipyards, Vancouver Drydock and Victoria Shipyards.

To learn more, visit our website:

Seaspan is committed to Employment Equity, supports diversity in the workplace, and encourages applications from all qualified individuals including, women, members of visible minorities, Indigenous persons, and persons with disabilities. Furthermore, we are committed to providing an inclusive and accessible environment. If you require reasonable accommodation during the recruitment process, please let us know, and we will work with you to support your request.

Click Here to Apply

Source: