Customer Operations Specialist – TELUS Agriculture

Job title: Customer Operations Specialist – TELUS Agriculture

Company: Telus

Job description: Join our team

The TELUS Agriculture team is a newly created group focused on connecting and enabling the food value chain with purpose built applications that leverage the power of data to digitally transform this industry. We work across a spectrum of business partners both internally and externally to enable integrated solutions that create value for customers and for TELUS. Our goal is to create the “world’s most trusted food system” by providing rich insights and process automation from farm to fork. Today, TELUS Agriculture is a small but mighty team of passionate individuals tasked with the mission of realizing these new opportunities.

TKXS by TELUS Agriculture provides data collection, data science, technology and data-enabled marketing and incentive management capabilities to the agriculture, healthcare, construction and industrial supply industries. With an unparalleled combination of industry breadth, depth and trust, no other provider offers clients a more complete solution set.

Here’s the impact you’ll make and what we’ll accomplish together

As Customer Operations Specialist, you will serve on a team of individuals representing user accounts on our internet based data collection platform. The position requires a friendly, engaging, patient and trustworthy telephone presence, as well as good written communication skills, to assist customers and ensure efficient and accurate delivery of data in support of critical rebate programs. Applicants must be detail oriented and comfortable using internet based technology.

Here’s how

• Manage retailer and distributor accounts across Eastern Canada that participate in our internet based data collection platform
• Monitor incoming product, customer, point of sale and inventory files. Repair, correct and reload files to ensure customer data flows into the system
• Field inbound calls and emails from retailer and distributor accounts
• Document all inbound communication in custom-built CRM tools
• Assist customers by troubleshooting data issues and requests as well as answer questions regarding services and programs
• Clean and cross-reference point of sale and inventory data using custom-built web tools
• Monitor and analyze customer data to ensure reporting accuracy

Qualifications

You’re the missing piece of the puzzle

• You hold a Bachelor’s Degree in Agriculture, Business or any another relevant field
• You have 2 years of work experience in a similar role
• You have strong MS Office skills and use of internet based web applications
• You have high professionalism and willingness to serve the customer’s needs
• You possess excellent written and verbal communication skills, both in French and English
• You have a strong drive for results and attention to detail
• You are proficient with problem solving and thinking critically to resolve customer requests
• You are team oriented

Great-to-have

• Experience in the Agriculture industry is preferred, but not required

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.

Expected salary:

Location: Quebec – Ontario

Job date: Sun, 11 Apr 2021 00:48:47 GMT