Manager, Clinical Affairs

Job title: Manager, Clinical Affairs

Job description: Manager, Clinical Affairs

Primary Purpose: Manager, Clinic Affairs is responsible to assist with the oversight of all aspect of the patient care or clinic care services offered within College of Dentistry, Dental Clinic and Pre-clinic Provide operational support, primarily to the Director, Clinical Affairs and Assistant Dean of Clinics but also to faculty and staff in the areas of clinical management.

Nature of Work: As a part of teaching and research, the College of Dentistry has a strong commitment to patient care and clinical experience for its students. In addition to the strong ambitious to increase our clinical and pre-clinical research portfolio. Reporting to the Director of Clinics, the Manager works with dental students, faculty, staff to support the teaching, research, and patient care functions from a coordination, administration and technical perspective. The position provides excellent, culturally responsive service to all and must have a good overall understanding of Clinic, pre-clinic and College policies and processes to appropriately meet the needs of the patients and students.

The responsibilities for this position include financial, human resource, operational and technical management. The Manager works to ensure that the College’s Dental Clinic operations are run in an efficient and effective manner, requiring the understanding and management of conflicting needs and resource allocations. This position requires one to have the capacity to work both independently and in a collaborative team setting, exercise discretionary decision-making and establish effective working relationships with stakeholders both within and outside of organizational boundaries and the university setting itself. This is a high-volume position requiring the ability to work with multiple stakeholders, under pressure in a fast paced environment, and subject to tight deadlines. The Manager works in a demanding but collaborative environment, where there is continuous change, shifting priorities, and frequent interruptions. The work requires an ability to successfully balance competing deadlines and multiple tasks. The Manager is a change agent who continually seeks process improvement and is adept at project management.

Clinics include 84 operatory general purpose Education Treatment Clinic, a 6 unit Fellowship Specialty Clinic, a 5 unit Oral Surgery Unit, and a Radiology Unit. Clinical Support Services also has associated responsibilities with the Dental Assisting Program, Dental Therapy Program and Pre-clinical Labs for first and second year dental students and Faculty Practice Clinic. Additionally, the College has several outreach clinics which the Clinical Administration office will support. Senior students from our clinical programs utilize the undergraduate clinics to provide dental treatment to patients.

Duties/Responsibilities:

Strategic Management and Leadership (20-30%):

• Assist with the development and implementation of efficient processes and operational workflow that foster excellent patient and student experiences.
• Work with Course Coordinators, faculty, clinic and academic staff to support teaching, research and patient care.
• Utilize Microsoft Office Suite tools to communicate, create reports, and manage operations.
• Collaboratively draft policies, procedures, and guidelines in accordance with college, university and provincial laws and policies.
• Work directly with Health Sciences and campus facilities and maintenance units to address physical asset and building functional problems as well as ongoing facilities needs related to the clinics.
• Develop, assess, and act on quality assurance measures related to clinic operations.
• Ensure that clinical operations are consistent with Accreditation expectations and clinics and staff are prepared for accreditation site visits.
• Participate in writing and provide documentation for accreditation site visits.
• Participate on College of Dentistry committees to contribute to various aspects of clinic operations and continuous improvement initiatives.

Clinical Operations (50-60%):

• Provide direction and management oversight of all operational aspects of the clinical services that support student, researchers and faculty , including logistics and patient management.
• Implement processes and procedures that promote efficient, effective, and responsible stewardship of resources.
• Demonstrate familiarity with department budgets and work collaboratively to manage and spend within allocated budgets.
• Implement inventory management systems that facilitate efficient clinic operations and fiscal responsibility.
• Manage personnel matters for all assigned staff including training, performance, and evaluation, reporting, corrective actions, and compensation.
• Lead implementation of clinic policies and procedures consistent with school, university, provincial regulatory guidelines. Ensure faculty, staff, and students comply with policies and procedures.
• Review and update the Clinic Policy & Procedures Manual annually to ensure they incorporate accurate and current information.
• Review and update the College of Dentistry Safety Manual annually to ensure they incorporate accurate and current information.
• Assure that staff receive appropriate training on changes and updates to clinic policies and procedures.
• Oversee patient relations activity, including direct management of escalated cases in collaboration with Clinic Front Office.
• Monitor patient satisfaction surveys and use data to improve clinic operations and the patient experience.
• Collaborate with Health and Safety and Facilities maintenance teams to ensure clinics maintain safe practices and operational functionality.

Business Analytics (5-10%):

• Generate clinical activity reports and make recommendations for improvements (staff, inventory, intake processes, etc.)
• Evaluate clinical data (patient visits, student experiences, ) for operational effectiveness to satisfy educational and financial goals.
• Identify ways to maximize the use of data in support of key activities and present alternatives to management and administration.
• Collaborate with faculty and departments in assessing quality and improving evaluation of processes supporting student education and patient care outcomes.
• Evaluate training needs for support staff and implement best practices on an ongoing basis.
• Review monthly clinic production reports and identify areas for improvement in patient scheduling and services.
• Design and maintain a catalog of standard operating policies and procedures that will aid in aligning each clinical program.

Additional Duties(5-20%):

• Perform other duties as assigned.

Qualifications
Education: A Bachelor of Commerce Degree or BA In Health Care or Public Administration or an Applicable Bachelor Degree in Clinical Management.

Experience: Minimum of five years of relevant experience managing a progressive clinic operation for patient care including financials, patient scheduling, patient intake, patient relations and /or an equivalent combination of education and experience.

Skills: A demonstrated ability for financial, human resource and operation management. An excellent grasp of computer software systems; experience with dental software (e.g., axiUm, Cleardent, Dentrix, etc.) is an asset.

• Proven effective interpersonal, organizational and time management skills;
• Effective team leadership and coordination skills;
• Effective written and oral communication;
• Demonstrated competence, sensitivity, and empathy in working with diverse groups and underserved members of the community;
• Ability to recognize and respectfully respond to an individual’s specific needs in an inclusive manner
• Ability to interpret and apply departmental policies and procedures, and apply basic analytical skills to problems where clear precedent may not exist;
• Skill in organizing and executing multiple assignments under specific time constraints;
• Skill in exercising initiative, resourcefulness, and sound judgment with an ability to solve problems and make decisions;
• Ability to work independently and in a team environment with a team approach to delivery of patient care;
• Ability to manage and prioritize competing deadlines;
• Ability to communicate and co-operate effectively with all levels of management, staff, faculty, students and patients within and outside of the College and clinic;
• Ability to handle sensitive and confidential matters with discretion and tact;
• Ability to establish and evaluate administrative methods and procedures to negotiate resolution to scheduling and procedural problems;
• Ability to establish and maintain effective work relationships.

Department: College of Dentistry
Status: Permanent
Employment Group: ASPA
Shift: 7:30am to 4:00pm Monday to Friday
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $66,030.00 – 103,174.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Managerial
Salary Phase/Band: Phase 2
Posted Date: 2/14/2024
Closing Date: 3/6/2024 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus

The successful applicant will be required to provide the following current verification(s) where ‘Yes’ is indicated below. Further information is available at:

Criminal Record Check: Yes
Driver’s License and Abstract Check: Not Applicable
Education/Credential Verification: Yes
Vulnerable Sector Check: Not Applicable The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.

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