Assistant Commercial Manager

Job title: Assistant Commercial Manager

Job description: The Assistant Commercial Manager is supporting Seaspan Ferries in areas of sales, operations, revenue generation and profitability. They build and maintain long-term relationships and secure business opportunities with existing and potential customers. The Assistant Commercial Manager will be the primary backup to the Commercial Managers in addition to be a strong candidate in our succession planning for Commercial Manager.

The position will support Customer Service Supervisors and Customer Service Coordinators in their relationships with customers. The position will also be the commercial support resource to special projects as they arise, including, assisting operations with coverage.

The Assistant Commercial Manager has primary accountability for the interface between Seaspan Ferries and the sales and operational contacts for the Tier 1 and 2 customers. In addition, this position will provide support to the Commercial Managers, specifically with respect to Tier 3 to Tier 7 customers. The Assistant Commercial Manager must be able to problem solve and have an extensive understanding of the trucking industry, product movements between Vancouver Island and the Lower Mainland, transportation offerings from our major competitors and other modes of commercial transportation to and from the island.

Note: Due to business needs, this position is required to be fully on-site based at 7700 Hopcott Road, Delta.

What you’ll do

• Maintains the logistical needs of customer base and provides sales proposals and quotations.
• Responsible for ongoing liaison with decision makers of existing and potential accounts.
• Provides operational leadership by maintaining open communications, acting as the point of escalation for customer issues and promoting corporate standards and initiatives.
• Ensures that customer needs and the dynamics of the market are understood and translated back to the business.
• Reviews fleet utilization to improve timing of bringing on new assets to support volumes.
• Supports management with evaluating financial reports and budget forecasting.
• Supports credit checks for new customers and presents contracts and third-party invoicing for approval.
• Ensures compliance with handling and transportation of dangerous goods.
• Environmental Management System (EMS) representative for all Commercial Business groups. which includes working on action plans, risk registers and spill reporting.
• Participates in various associations and committees and keeps up to date with industry trends.
• Collaborates with operations, and assists with coverage, when and where needed.
• Creates and manages reports and presentations for weekly, monthly and yearly reviews.
• Manages reservation profiles for all customers.
• Manages and coordinates meetings with customers on a daily, weekly, monthly and quarterly basis.
• Ensures that all SMG corporate policies and initiatives are implemented and adhered to within the department and in all business dealings.
• Assists with departmental budgeting and forecasting.
• Performs additional duties as required.

What you’ll bring

• Post-Secondary education in a relevant discipline (transportation and logistics preferred, business education with transportation experience considered).
• 5 – 7 years’ experience in the transportation, preferably trucking industry in an operational or customer focused management role.
• Flexibility and ability to travel to different locations across Vancouver Island and the BC Mainland, which may occasionally require overnight stays.
• Strong leadership skills including influencing and demonstrating best practices.
• Shows the ability to clearly articulate business unit direction and goals.
• Ability to build long-term relationships with customers, prospects and industry leaders.
• Ability to recognize new business opportunities and develop well researched strategies that will result in new customer orders.
• Excellent communication skills, including listening, written and oral proficiency.
• A proven track record of success in account management with a history of delivering superior customer service.
• Demonstration of a high level of teamwork, self motivated leadership, lateral thinking and a focus on continuous improvement.
• Effective presentation skills and an ability to prioritize and manage work.
• A thorough understanding of the BC trucking industry.
• Knowledge of marine transportation, short sea shipping and the BC coastal industry is preferred.
• Basic understanding of finance, revenue generation, profit and loss recognition is preferred.
• Excellent time management and organizational skills.
• Creative problem solver that is able to bring multi-disciplined internal and external parties together to achieve business goals.
• Proficient in MS Office products (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, Power Apps, etc.).

Why you’ll love working here

• This is a full-time, permanent position. With multiple operations and long-term projects, Seaspan employees enjoy job stability as we look ahead to build ships for decades to come.
• In addition to an annual bonus and pension plan matching, this role provides you a very competitive salary in line with the successful candidate’s experience.
• We also provide a best-in-class health and wellness benefits package for this position, including such things as full health care (e.g. unlimited physiotherapy), dental, vision, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, wellness/fitness reimbursement for memberships or registration fees, and an Employee Family Assistance Program (EFAP).

The estimated salary for this position is $95,000-$110,000. In determining final salary, Seaspan considers many factors including the successful Candidate’s skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company’s sole discretion and presented as part of a competitive total compensation package.

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