Administrative Support IV – ID Specialist

Job title: Administrative Support IV – ID Specialist

Job description: Your Opportunity:

The AHS Virtual – ID Specialist is responsible for working virtually with clients who require Alberta Personal Health Care or Alberta Identification Cards. The ID Specialist engages with multi-provincial and federal ministries, federal organizations, agencies, and community resources to confirm a client’s identity, Provincial residency, and legal entitlement to remain in Canada. The ID Specialist will: Provide initial screening at intake to assess client’s ID needs and determine types of services/processes to be employed. This is done by gathering and documenting client information. Engage and maintain ongoing liaisons with multi-provincial and federal ministries, federal organizations, agencies, and community resources necessary to obtain and/or confirm client identifying information. Meet clients at Service Alberta Registries to assist clients with final step of the ID process. Review client records for changes in status so that current IDs may be maintained; schedule follow-up meetings when IDs are expired. Maintain caseload and paperwork for straightforward and complex cases. Set up meetings/connections to provide virtual client assistance. Ensure that proper current consents are on file. Communicate oral or written client identifying information, with client consent, necessary for inter-professional staff to initiate referrals to follow-up services for client in active treatment.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Alberta Health Services Identification Program, Mental Health & Justice
• Primary Location: Royal Alexandra Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.50
• Posting End Date: 26-FEB-2024
• Employee Class: Regular Part Time
• Date Available: 07-MAR-2024
• Hours per Shift: 3.875
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education. Additional Required Qualifications:

REQUIRED – Minimum 3 years’ experience in Addiction and Mental Health, working directly with vulnerable populations. Applicable diploma from a recognized post-secondary institution in a related field; experience in lieu may be considered. Advanced computer skills to include the full MS Office Suite. Experience in developing training modules and ability to deliver engaging presentations. Strong leadership and organizational skills. Well-developed critical thinking skills. Excellent inter-personal, written and verbal communication skills. Ability to work independently. Ability to ethically balance business and client-service needs. Experience managing multiple priorities. Broad knowledge and understanding of community-based services and intervention programs. Preferred Qualifications:

As required.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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