Administrative and Customer Support Representative

Job title: Administrative and Customer Support Representative

Job description: Robert Half is seeking an Administrative professional with Customer Service experience for our healthcare client located in Mississauga, Ontario. This Administrative and Customer Support Representative role is a great opportunity for a candidate is available part time and looking to develop their administrative skills. If you’re looking for a long-term contract / temporary part time position, check out this terrific Administrative Assistant position in the Mississauga, Ontario area!

Start Date: Monday, November 27th. 2023

End Date: June 10th, 2024

Working Hours: Part Time (Monday and Tuesday 8:30 am – 4:30 pm)

Remote: Twice a month in office

Location: Mississauga, ON

Job Responsibilities:

Customer Service:

– Maintains a professional and courteous demeanor while assisting customers to ensure a positive customer experience

– Monitors shared email inbox, responding to, or forwarding inquiries as appropriate, and filing correspondences.

– Interacts with customers via various communication channels (phone and email) to provide information, resolve inquiries, and address concerns.

– Provides customers with accurate information about products, services, or organizational policies in a timely manner.

– Send out program materials such as books and receipts to subscribers

Database Management:

– Maintains up-to-date databases including data entry

– Handles administrative duties such as data entry, filing, document management, and record-keeping.

Quality Assurance:

– Ensures that the service provided adheres to organizational standards and policies.

– Identifies opportunities for process improvement

Other:

– Schedules meetings

– Prepare for committee meetings.

– Performs other administrative duties as assigned

– To succeed in this role, the candidate should have technical, administrative and customer support skills along with a positive attitude and a drive towards an efficient operation.

– The candidate should be deadline and quality driven, exercising the utmost care and attention to details.

– High school diploma required

– College Diploma preferred

– Minimum of 2 years related experience

– Proven experience in customer service and administrative support roles.

– Strong communication and interpersonal skills.

– Excellent problem-solving abilities.

– Proficiency in using office software and customer relationship management (CRM) tools.

– Attention to detail and strong organizational skills

– Ability to multitask and work in a fast-paced environment.

Are you passionate about supporting a dynamic and growing company and looking to thrive in a creative environment? Then we would love to hear from you! An applicant will be selected by the end of the week. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Robert Half

Robert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d’emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons…

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