Administrative Assistant

Job title: Administrative Assistant

Company:

Job description: Administrative Assistant The Administrative Assistant (AA) is responsible for setting appointments for estimates with prospective customers.
Responsibilities Tasks and Responsabilities * The primary responsibility of the Administrative Assistant is to assist the Account Coordinator (AC) with paperwork, scheduling service calls, customer service.

• Answer incoming calls from prospective customers promptly, politely, and successfully set appointments for Sales Consultants.
• Contact all prospective customers that have left their name at a show, event, mall, via the web site or phone message and set appointments with a success rate that meets or exceeds defined objectives.
• Assist with follow up on all leads for which an appointment has not been set and attempt to book an estimate appointment.
• Follow up on all unsold estimates and either sell the job or set an appointment for a follow up sales appointment.
• Evaluate uninstalled new orders, identify opportunities for value added sales, and follow up with customer.
• Answer the telephone promptly and politely. Handle customer inquiries and complaints with utmost professionalism.
• Input and maintain all data related to leads and scheduling in our CRM systems.
• Mailing thank you cards to customers.
• Assist customers in showroom if no one else is available.
• Filing of office documentation.
• Assist with Social Media pages
• Put together document package for Installers to leave behind on their installation day.
• Ensure office supplies are properly stocked and inform AC or BM of supply needs.
• Promote The Wave referral program to all customers and branch employees.
• Provide support, tips and training to all branch Wave Members.
• Conduct pre-appointment calls to targeted commercial and residential prospects.
• Schedule the Sales Consultant’s post install quality control visit.
• Conduct regular follow up with all prospects who either have not had an estimate scheduled, or have not yet purchased (by either phone calls, regular e-mails, newsletters, correspondence, etc.).
• Assisting with the transition, on boarding, and training of the replacement Event Manager.
• Assisting the AC in projects as assigned.
• Abide by all Bath Fitter policies and procedures.
• Adhere to all Bath Fitter safety policies and procedures.
• Attend and participate in regular branch and/or regional meetings and training sessions.
• Realize the Administrative Assistant’s role as the personal representative of Bath Fitter while on the job and act accordingly.
• Perform other duties as assigned.

Job Requirements * Education and/or Experience – High school diploma or general education degree (GED); and six to twelve months’ sales or inside sales related experience.

• Language Skills – Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure.
• Reasoning Ability – Ability to apply common sense understanding to carry out detailed written, illustrated or oral instructions.
• Computer Skills – Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, and word processing software.
• Communication Skills – Be able to effectively communicate orally and in writing.

Demonstrated Skills * Problem Solving – Identifies and resolves problem in a timely manner.

• Oral Communication – Speaks clearly and persuasively; participates in meetings.
• Written Communication – Writes clearly; able to read and interpret written information.
• Teamwork – Contributes to building positive team spirit.
• Diversity – Promotes a harassment-free environment.
• Ethics – Treats people with integrity and ethically.
• Organizational Support – Supports organization’s goals, values, and code of ethics.
• Judgment – Exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely and appropriate decisions.
• Planning/Organizing – Prioritizes work activities; uses time efficiently.
• Professionalism – Focuses on solving conflict, not blaming; treats others with respect and consideration; accepts responsibility for own actions.
• Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Looks for ways to improve and promote quality.
• Quantity – Meets productivity standards; completes work in timely manner.

Expected salary:

Location: Saint John, NB

Job date: Sat, 23 Jan 2021 04:47:52 GMT