Administrative Assistant

Job title: Administrative Assistant

Company:

Job description: The RBC Dominion Securities Branch located in downtown Vancouver, is looking for an Administrative Assistant to join an established and fast growing portfolio management team by providing exceptional client services and maintaining documents and correspondences with accuracy and due diligence. The successful candidate will support and organize the advisor’s business to ensure efficiency and growth targets are met.

What will you do?

• Prepare and execute on client documentation for account opening
• Follow up on documentation with clients or back office as required
• Assist clients with online access and ensure their onboarding experience is paramount
• Investigate & resolve client inquiries as well as complaints related to accounts
• Maintain accurate client records, and make notes on all client communications with the team
• Prepare client review packages and manage all required client communication
• Maintain website content, marketing campaigns, client communication campaigns, client events, client appreciation.

What do you need to succeed?

Must-have

• Detail-oriented and accurate
• Multi-task at a high level
• Exceptional interpersonal & client service skills in-person and over the phone;
• Highly-organized with the ability to develop systems and processes to drive efficiency and accuracy
• Clear, concise, and direct communication
• Professionalism is important – client confidentiality is a must!
• Ability to accept constructive criticism to ensure the team grows together
• Ability to adapt to the new digital world
• Excellent command of the English language; strong written and oral English skills with accurate grammar
• Commitment to ongoing learning and personal growth

Nice-to-have

• Successful completion of the CSC and CPH

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunity to grow within this fast-growing and dynamic team
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com .

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

JOB SUMMARY

City: Vancouver
Address: 745 Thurlow Street, 20th Floor
Work Hours/Week: 37.5
Work Environment: Branch
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salary + Variable Bonus
Required Travel (%): 0-25
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 01/04/2021
Req ID: 299199

Posting Notes:

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About RBC

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re …

Expected salary:

Location: Vancouver, BC

Job date: Sat, 23 Jan 2021 06:35:18 GMT