Administrative Support Clerk – Family Health Team TWH

Job title: Administrative Support Clerk – Family Health Team TWH

Job description: CUPE CLERICAL JOB POSTING #892101

Position: Administrative Support Clerk (2 positions)
Site: TORONTO WESTERN HOSPITAL
Department: Toronto Western Family Health Team
Reports To: Manager
Scale/Grade: Q0:56
Wage Schedule: $24.54 – $25.31 per hour in accordance with collective agreement requirements
Shifts: Monday-Friday, Days; Evenings and Saturdays as required (2-4); Hours: 15-30 hours per week
Status: Permanent Part-time

Transforming lives and communities through excellence in care, discovery and learning …

At University Health Network, which consists of Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals, nothing is more important to us than our team of dedicated employees. UHN focuses on creating and maintaining a workplace of choice, where our people are recognized and valued. We focus on creating a workplace where people enjoy the challenge of their career, create and engage in best practices and are treated with respect.

As a member of the Family Medicine Team/Department at the Toronto Western Hospital, the principal responsibilities of the Administrative Support Clerk include: answering, screening and triaging telephone calls; receiving patients/visitors coming in for tests/procedures and/or appointments; scheduling patients for tests, special procedures and/or urgent/emergency appointments; following established procedures to ensure the efficient flow of patient/patient appointments; providing routine clerical support services; performing cross-functional duties as assigned and/or required; performing other duties consistent with the job classification, as assigned and/or required.

QUALIFICATIONS

• At minimum, completion of a post secondary certificate up to 1 year in Office Administration or recognized equivalent
• General knowledge of office practices, process and procedures
• Knowledge of medical terminology preferred
• Experience working in a health care environment an asset
• Knowledge of a second language an asset
• Six (6) months to 1 year experience using computer applications or health information system required, i.e., EPR, MS outlook, PHS
• Must be able to read and understand sort notes, brief forms and/or instructions
• Must be able to add, subtract, multiply and/or divide
• Knowledge of another language, an asset
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgement with ability to multi-task
• Compliance with confidentiality requirements under UHN Privacy Policy
• Effective organizational, interpersonal, and communication skills
• Knowledge of applicable legislative, UHN and/or departmental policies
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand.
• Ability to work effectively in a team environment
• Ability to handle difficult patients/situations

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

POSTED DATE: February 10, 2022 CLOSING DATE: February 17, 2022

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, and possess all the required experience and qualifications should apply.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted. UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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