Administrative Support II

Job title: Administrative Support II

Company: Alberta Health Services

Job description: Your Opportunity:

This is an exciting opportunity to be part of the Health Link 811 contact center team. Reporting to the Manager, Information and Referral Operations Support the successful candidate will possess superior customer service skills as well as excellent listening and problem solving skills. The successful candidate will become part of a team that provides vaccine information over the phone to the public, healthcare professionals, and others inquiring about service access, booking vaccine appointments, clinic location, and general vaccine information. Your ability to multi-task and work in a busy, fast paced challenging environment is beneficial for this position.

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Classification: Administrative Support II
• Union: AUPE GSS
• Department: COVID-19 HealthLink
• Primary Location: Plaza 124 Building
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 26-JAN-2021
• Employee Class: Casual/Relief
• Date Available: 05-FEB-2021
• Hours per Shift: Varies
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Other
• Minimum Salary: $20.62
• Maximum Salary: $25.07
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent. Additional Required Qualifications:

Experience providing excellent customer service. Strong customer service skills. Ability to communicate effectively and work with confidential information. Strong computer skills. Effective time management and organizational skills. Ability to work in a team environment with minimal supervision. Ability to handle multiple tasks in a fast paced, high volume, dynamic environment. Good telephone etiquette with clear enunciation over the phone. Preferred Qualifications:

Previous experience in a contact center or providing information and referral services is an asset.

Please note:

All postings close at 23:59 of the posting end date indicated.

Important:

Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Expected salary:

Location: Alberta

Job date: Fri, 22 Jan 2021 07:01:43 GMT