Administrative Support IV – Public Health Booking – Health Link

Job title: Administrative Support IV – Public Health Booking – Health Link

Job description: Your Opportunity:

Reporting to the Manager, Central Access, this position is responsible for providing centralized administrative, public facing client services on behalf of AHS departments and external agencies, including, Public Health, Child and Youth Health. The services provided by Central Access includes centralized intake into specialty referral programs and booking for child health and adult routine immunization appointments for 20 Public Health Centres. Schedules appointments and classes with clients/families using Meditech. Completes intake interviews with callers to collect required intake information and to determine program suitability or eligibility. Assesses need for and accesses a Contracted Translation Service for live 1:1 translation. Provides general information to the public about routine immunizations and/or services the client is attending. This includes 20 Public Health Clinic locations. Selects and electronically generates letter to patients/families that confirms class location, date, duration, time. Searches Netcare and Meditech EMR to verify demographic information ULI/PHC numbers using Netcare, and Meditech EMR. Notifies Meditech when data is incorrect, missing or duplicated on public records. Builds and maintains class schedules for each site and provider from information provided by program staff. Confirms with providers when schedule changes are requested. Determines client ability to pay and waives fees if appropriate. Maintains an effective workflow throughout the Team and across multiple staff members (i.e. Receipt of referrals, data entry, creation of scheduled call-backs and booking or registration of clients), in accordance with Central Access standards. Maintains HL Call Centre Standards and accuracy of work through partnership with Manager. Please note this position will be moving to the CN Tower.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Health Link, Central Access, Public Health Booking
• Primary Location: Plaza 124 Building
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.40
• Posting End Date: 15-FEB-2024
• Employee Class: Regular Part Time
• Date Available: 04-MAR-2024
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 24
• Shift Pattern: Days
• Days Off: As Per Rotation
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education. Additional Required Qualifications:

Medical terminology course required. Office Administration certificate MOA or other post-secondary education. Intermediate knowledge of Microsoft Office is required; with certification being an asset. The successful candidate must have a minimum typing speed 40 WPM. Experience equivalents will be considered. Data entry skills. All candidates undergo standardized testing to determine suitability. Ability to recognize potential errors and provide solutions; troubleshooting skills required. Preferred Qualifications:

Possess strong interpersonal, decision-making, and communication skills. Contact centre experience is an asset. Customer service, particularly telephone-based experience. Dedicated to quality improvement. Demonstrated ability to work in a team setting.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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