Bilingual Assistant General Manager – Montreal

Job title: Bilingual Assistant General Manager – Montreal

Job description: Are you bilingual (written and verbal) in both French & English?

Do you have a minimum of 2 years hands on store management experience in the food industry?

Our client is looking for a customer focused energetic Bilingual (French & English) Assistant General Manager to provide support for the General Manager. The successful candidate will work to exceed customer expectations, foster a culture of teamwork, develop staff members’ abilities and competencies, meet and exceed the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a Store Manager themselves, and in the absence of the Store Manager, be the individual wholly accountable for store operations.

• Serve as a role model for customer-first behaviors according to company standards

• Build a team of customer-focused employees through effective hiring, coaching and measurement

• Handle difficult customer situations professionally

• Handle any customer complaints/concerns

• Respond to customer inquiries on a timely basis

• Ensure all products meet the Company’s quality standards

• Conduct store tours

• Answer telephone and email enquiries in a timely manner and utilize the Company’s procedures

• Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling

• Work with the Store Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals Production

• Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance

• Understand and implement store quality control procedures

• Coordinate production schedules to meet customer demands and minimize labor hours

• Inspect, troubleshoot, and assess any production or equipment problems Safety and Sanitation

• Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR’s, etc.

• Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, et

• Ensure compliance with all aspects of food safety and food safety certifications.

• Oversee proper upkeep of store facility and equipment

• Assist the Store Manager in recruiting, hiring, training, and dispute resolution

• Supervise all shift personnel

• Build a team of customer-focused employees and foster teamwork

• Demonstrate leadership in employee development, including that of Key Staff

• Assist in communicating to store employees and enforcing all store policies, standards, and practices Accounting

• Assist Store Manager in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.

• Accounting tasks such as counting and depositing revenues.

• Assist Store Manager in completing required corporate reporting documentation, both financial and operational

• Manage company resources responsibly including inventory control

• Manage financial duties

• Protect company assets

• Communicate and model company standards and policies

• Implement efficiently and effectively directives from store, corporate, and divisional management

• Develop and maintain store organization to promote efficient operations

• Interface with corporate office personnel

• Conduct store audits and complete store summary reports, including action plans

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