Bilingual (German/English) Team Leader (Call Centre) – Overnight Shift

Job title: Bilingual (German/English) Team Leader (Call Centre) – Overnight Shift

Job description: Willkommen allen zweisprachigen Bewerbern!

Are you fluent in both German and English, with strong supervisory skills and a knack for problem-solving? Are you available to work overnight/early morning shifts from 3 AM to 11 AM EST?

Adecco is currently hiring a skilled and experienced Bilingual (German/English) Team Leader to work for our client, who is a world-leading class action administration firm. This is a remote job opportunity to work from anywhere in Canada!

Our client is searching for someone to assist with strong ability and experience to work in a virtual environment, and efficient in communication. The successful candidates will be offered the opportunity to expand their skill set with supervisory related experience, coaching, and mentoring and the ability to provide strategic insight into adherence to policy and procedures.

If you’re fluent in both German and English, adept at problem-solving, and thrive on building positive team environment, we’d love to hear from you!

Bilingualism in German and English is mandatory

Pay rate: $

Location: Remote- anywhere in Canada

Availability Required: 3:00am – 11:00am EST

Job type: Temporary | full-time

Here’s why you should apply:

Paid weekly accurate and on time

Strong health and safety programs

Medical and dental benefits once qualified

Free training programs

New and quicker onboarding process

Responsibilities:

Lead, mentor and coach teams to exceptional performance

Supervise an assigned team of contact centre agents to achieve Brand identified targets

Ensure that all customer expectations are exceeded

Create a fun, friendly, and approachable team environment

Provide recruiting support

Conduct Performance Reviews

Manage the daily operations of a contact center team

Handle escalated customer calls

Conduct recurring meetings with leadership on continuous improvement so that tools are available to provide the appropriate reports, statistics, and monitor logistics that will aid in serving the claimants and achieve both Contact Centre key performance indicators

Be an early warning system by focusing attention on customer complaints, and reporting data

Requirements:

Must be legally eligible to work in Canada

Must be Bilingual – German/English in both verbal and written communication

Applicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AM

High school diploma at minimum with a university degree and/or college diploma considered an asset

Minimum of 2-3 years Customer Service experience

Must have excellent organizational skills

Excellent computing skills

Ability to multi-task and have a strong attention to detail

Ability to supervise a team of individuals with different skill levels and enable them to achieve performance and quality standards

Ability to display initiative and offer solutions to enhance team’s performance

Ability to handle personnel issues with professionalism and maturity

Ability to work in a fast-paced, extremely customer-focused contact center

Understand what it takes to deliver an exceptional experience

Must be self-motivated and demonstrate strong business decision-making skills

Apply now to this Bilingual (German/English) Team Leader job for immediate employment consideration and an Adecco Recruiter will be in touch with you soon, if you qualify for this role!

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