Bilingual Junior IT Project Coordinator

Job title: Bilingual Junior IT Project Coordinator

Job description: Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Xenial, a Global Payments company is looking for a Bilingual (French/English) Junior Project Coordinator !

The role:

The Junior IT Project Coordinator will schedule and dispatch partners and consultants for implementation of Xenial’s technology solutions and on-going training assignments. The Junior IT Project Coordinator will be responsible for monitoring project status and resolving client issues related to resource scheduling, along with assisting in the management of multiple concurrent projects as well as schedule and manage recurring customer training.

Main Responsibilities:

• Communicate with customers verbally and via email throughout all phases of installation.
• Make effective decisions for a variety of situations often under pressure.
• Communicate effectively with vendors and team members to provide a quality customer experience.
• Attend and be prepared for all pertinent internal and external meetings.
• Compile reports and data for monthly and yearly team performance reporting.
• Assist in project planning and risk management.
• Assist in developing departmental plans, goals, objectives, policies, and procedures.
• Possess strong analytical skills demonstrated by the ability to capture and analyze data in a spreadsheet format.
• Strong project management skills:
• Ability to prioritize and handle multiple tasks to support various team members.
• Ability to complete assignments in a thorough, accurate and timely manner.
• Attention to detail and follow-through in tasks to meet contract deliverables.
• Coordinates schedules of staff and other interested parties.
• Take initiative and problem solve to address unforeseen challenges or opportunities for clients.
• Contribute to team’s effectiveness, learning, and delivery of high-quality products to clients.

Required Qualifications

• Bilingual (French/English)
• Knowledge of QSR industry common practices and best practices a plus.
• Project coordination experience or education.
• Computer literacy in all Microsoft Office products suite.
• Familiarity with Salesforce and project management software a plus.
• Creative thinking and analytical problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated presentation skills.
• Demonstrated organizational skills.
• Demonstrated ability to work under pressure and manage multiple tasks/projects simultaneously.
• College Degree or equivalent experience.
• Four or more years’ experience in coordination of projects or activities.
• Frequent use of computerized applications, basic understanding of programming/logical functions.
• Restaurant experience is a plus.

Working Environment and Physical Conditions:

Office with desk, phone, modem, computer/laptop with network connections. You will work from Xenial’s office located in Brantford, ON. Light lifting, up to 50lbs, may be required on occasion, not exceed more than 5% of positions essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice as dictated by business needs.

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We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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