Bilingual Manager, People and Operations

Job title: Bilingual Manager, People and Operations

Job description: Our client employs over 45,000 professionals globally. Their commitment to place integrity first, aspire to higher standards, develop innovative solutions, and provide customer value continues to differentiate them. They are looking to add a new Managers to their team. Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. Would you like to take up exciting challenges, be part of a growing firm, and team up with dynamic colleagues? Now is the time to join one of the fastest growing companies!

Reporting to the Operations Manager, the Manager is responsible for the efficient and effective management of the day-to-day screening checkpoint operations. This role manages unionized screening personnel to support working at their designated checkpoints by providing direction, leadership, mentoring, coaching and correction to ensure optimal customer service and safety for the traveling public.

Manager Responsibilities

▪ Manage performance of the screening personnel to ensure continuous excellence in performance

▪ Coordinate breaks and movement of screening personnel to maximize efficiency of screening in conjunction with passenger volumes

▪ Coach, mentor, correct and discipline direct reports on conformity to the standards of performance by providing feedback on areas of improvement to professional standards

▪ Communicate changes and updates to Standard Operating Procedures (SOP), Bulletins, directives,

information or security notices, and any other information in a timely manner

▪ Direct the workforce by adjusting employee allocation and deployment at each screening checkpoint

to optimize scheduling and maximize the productivity and staffing of checkpoints to meet operational requirements.

▪ Conduct performance/annual reviews and 30/60/90-day evaluations for screening personnel

▪ Coordinate and support training, ensuring requirements are met for the Recurrent Learning Program, certification, and re-certification requirements

▪ Conduct and track daily briefings with screening personnel

▪ Implement contingency and/or emergency preparedness plans as prescribed by the client and resolve contingencies and emergency procedures as they arise

▪ Ensure deployment of resources is completed by qualifications and ensure that there are bilingual personnel at the screening points as per the SOP

▪ Ensure all screening equipment is tested and functional as prescribed by the client

▪ Complete all daily testing equipment documents as per SOP

▪ Foster teamwork with screening personnel and key stakeholders

▪ Other Duties as required

Manager Qualifications

▪ Post secondary education in Business Management/Aviation or a related field of study is an asset

▪ Minimum two (2) years experience managing in unionized environment preferred

▪ Ability to work in a 24/7 fast paced environment

▪ Proficiency in Microsoft Office (Microsoft Word, Microsoft Excel and Microsoft Outlook)

▪ Excellent written, verbal and communication skills

▪ Ability to work independently and be a self-starter

▪ Excellent time management skills and ability to multi-task and prioritize work

▪ Experience and knowledge of aviation industry is an asset

▪ Previous screening in aviation experience is an asset

▪ Bilingual in English and French is an asset

Employment conditions:

▪Employment type: Perm

▪Salary: Competitive base salary, performance incentive bonus of 10%, medical/dental benefits coverage (50% co-pay), RRSP contributions (company match up to $3500), 2 weeks of pro-rated vacation in the first year, 3 weeks from the second year.
▪Location: Ottawa, ON

Interested in the Manager role in Ottawa, ON ?

To qualify your application in priority, please apply through our career website directly. For further details about this job opportunity, please contact our office:

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About TalentWorld

TalentWorld is an equal-opportunity employer and we are proud to offer jobs in environments where diversity is embraced. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status (race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, disability or any other protected status).

TalentWorld is a full-service recruitment and staffing agency and offers quality contract, temporary, temporary-to-permanent and permanent jobs from some of Canada’s top companies.

TalentWorld recruiters know how to match candidates to the right positions in stimulating fields and industries such as: customer service and sales, administrative support, information technologies, accounting and banking, call center, industrial, logistics and others. Our experienced recruiters will meet all considered candidates to ensure the best match possible. TalentWorld is dedicated to finding the best jobs for our talented candidates.

Accommodations are available upon request to support your participation during all stages of the recruitment process.

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