Business Process Consultant – Finance Revenue Cycle

Job title: Business Process Consultant – Finance Revenue Cycle

Job description: Job Description

Position: Business Process Consultant – Finance Revenue Cycle

File #: 2021-22761

Status: Full Time

Department: Finance – Accounts Receivable/Patient Accounts

Site: Queensway Health Centre

Posted: September 06, 2021

Internal Deadline: September 21, 2021

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

When we set out to build our vision and future, we connected with our community – patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan – quality, access and sustainability – anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients – inside and outside the hospital.

At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!

Description:

THP is seeking an experienced Business Process Consultant with our Hospital Billing team within Finance department. Reporting to the Manager Financial Support Services, the Business Process Consultant will play a critical role as a trusted collaborator and champion responsible for planning, coordination, management and evaluation of Revenue Cycle improvement initiatives and related projects. The Business consultant is responsible to ensure successful implementation of projects, contributing to business cases for new projects and proposals through the realization of efficient workflows with the goal to optimize patient revenue, timely submission of claims, reduce outstanding Accounts Receivable, and improve cash collections.

This role is responsible for managing and tracking issues from the Epic billing system and acts as the point of contact for stakeholders involved in issues resolution. The Business Process Consultant serves as a liaison between the Finance, IT, and clinical operation teams performing administrative and cross-functional duties to prioritize conflicting priorities, provide status updates, identify and mitigate risks and facilitate timely resolution process. The Business Process Consultant will be also expected to provide ongoing education to Accounts Receivable staff as it relates to new or complex workflows.

Key Responsibilities:

• Provides support to Finance Director and Manager through leading and facilitating teams through process improvement initiatives by coordinating stakeholders engagements, including agenda setting, chairing and scheduling of meetings
• Lead ongoing process improvements and facilitate resolution of process and system issues;
• Process improvement leadership using Lean process methodologies

• Develop performance metrics with new initiatives

• Contribute to project management work products that will shape decision-making by the executive team such as the Revenue Tracker tool;
• Participate in processes as needed to understand and influence process change;
• Monitor and report on progress, problems and solutions of the project to all stakeholders and escalate issues as appropriate;
• Identify opportunities for business/operational improvement and ensures new process are streamlined and standardized;
• Draft and refine various policy documents including briefing notes, toolkits and guidelines;
• Accountable for the development and oversight of workplan activities and delivery of innovative presentations and proposals to all levels of the organization;
• Engage and communicate with stakeholders on an ongoing basis and ensure changing resource and project requirements are met and understood;
• Build partnerships with other divisions and departments to organize and coordinate efforts.
• Coordinate activities with external vendors, consultants and internal teams for successful and timely completion of deliverables
• Engage with wide spectrum of functional leaders/staff across the organization to plan, coordinate and monitor cross-functional activities to ensure successful and timely completion
• Provide ongoing education to staff and stakeholders as it relates to complex workflows

Qualifications and Skills:

• Successful completion of either a university degree or college diploma in business, or health-related discipline
• Minimum 3-5 years of experience in project management in healthcare or insurance environments preferred
• Project Management/ Business Analysis/ Lean/Sigma certification preferred but not required
• Previous experience running multiple concurrent projects tackling challenges with a high level of ambiguity
• Demonstrated leadership skills with the ability to guide, direct, train and interact with management on a regular basis

• Strong leadership skills including communication and confidence in giving their opinion, interpersonal relationship building skills to work with diverse set of abilities in a complex, multi-stakeholder environment
• Conceptualization of new workflows, procedures, development of project plans to ensure objectives and timelines are accomplished
• Knowledge of healthcare revenue cycle an asset
• Excellent organizational, time management and project management skills with demonstrated ability to multi task and prioritize tasks effectively
• Superior analytical and problem solving abilities
• Effective interpersonal communications skills and ability to successfully build relationships with senior leaders, clinicians and business partners.

Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

To pursue this career opportunity, please visit our website:

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.

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