Business Support Analyst, Vancouver Coastal Region – Lower Mainland Laboratories

Job title: Business Support Analyst, Vancouver Coastal Region – Lower Mainland Laboratories

Company: Provincial Health Services Authority

Job description: Business Support Analyst

Vancouver General Hospital, LM Labs

This position will be based out of Vancouver General Hospital and aligned with our Lower Mainland Laboratories.

What you’ll do

• Support the achievement of the goals and associated outcomes of the workflow team by providing expertise in analysis, benchmarking, decision support, and modeling for the workflow improvement team members and their associated working groups.
• Identify initiatives that require workflow improvement to continually improve the provision of patient care and quality of workflow patterns for staff and maximize use of organizational resources through methods such as analysis of Vancouver Coastal Health (VCH) data bases and performance data, input from Directors/Managers and working groups, surveys etc.
• Conduct workplace efficiency analysis, business system analysis, and operational improvement analysis to assist with meeting the goals and deliverables for the workflow improvement team.
• Develop performance reports for designated workflow improvement teams and for ongoing monitoring of performance metrics and reporting of efficiency and performance for the Ministry of Health, Vancouver Coastal Health, and the designated Health Service Delivery Areas (HSDAs).
• Provide best practice expertise to workflow teams through research, evaluation, model development, feasibility studies, and business case development associated with innovative service delivery models that will support the goals and deliverables of the workflow team

What you bring

• Bachelor’s Degree in Business Administration or a related field.
• A minimum of five (5) years recent related experience in a health care environment or an equivalent combination of education, training and experience.
• Advanced knowledge of current spreadsheet, word processing, graphics and database applications.
• Working knowledge of a modeling or simulation program is required.

Competencies: * Refer to the VCH enabling competencies for Professional Practitioner positions.

You will have

• Comprehensive knowledge and technical expertise in financial analysis, project/process management; knowledge of business applications; and demonstrated business acumen.
• Expertise and support in the development of organizational goals and objectives, performance indicators, appropriate databases and statistical and analytical tools.
• Strong verbal and written communication as well as facilitation skills to work effectively in a team setting and with a variety of stakeholders.
• Effectively and accurately responds to the needs of stakeholders and is acutely aware of the impact of decisions and actions on the organization and various stakeholders.
• Ability to identify issues, and to develop and analyze solutions to resolve problems.
• Effective organizational skills and ability to prioritize work in response multiple deadlines.

What’s in it for you

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to more than 2,000 in-house training programs.
• Enjoy a comprehensive benefits package, including municipal pension plan.
• 12 annual statutory holidays with generous vacation entitlement and accruement.
• Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Regular, Full-Time
855 West 12th Avenue, Vancouver
Applications will be accepted until position is filled.
Monday to Friday; 0700-1500 0800-1600 0900-1700
Requisition Number: 107031

What we do

Lower Mainland Laboratories (LML) provides laboratory testing at 31 sites across the lower mainland and central coast of B.C., including acute care hospital laboratories and and specialty laboratories.

Provincial Health Services Authority ( ) plans, coordinates and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs:

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences, and value a safe, inclusive and welcoming environment.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at

Please note the internal job posting will no longer be accessible after the expiry date of April 26, 2021. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at and a Help Desk Representative will contact you the next business day.
Labor Agreement Excluded
Requisition # 107031E-2354589
Work Site 855 West 12th Avenue, Vancouver
Job Type Regular, Full-Time
FTE 1.00
Hours of Work 0700-1500 0800-1600 0900-1700
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 18-May-2021

Expected salary:

Location: Vancouver, BC

Job date: Wed, 21 Apr 2021 01:46:55 GMT