Canada Field Service Lead, Project Kuiper

Job title: Canada Field Service Lead, Project Kuiper

Job description: DESCRIPTION

Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.

A successful candidate will be committed to operational excellence, highly analytical, and able to work extremely effectively in a matrixed organization. We are looking for someone customer obsessed and technology savvy with a proven track record of leading new initiatives and operating both consumer product and service businesses at scale.

As one of our valued team members, you will be obsessed with matching our standards for operational excellence with a relentless focus on delighting our customers. This is a high visibility role with frequent opportunities to interact with and present to leadership. The ideal candidate will have a passion for driving process improvements, implementing industry best-practices, and be comfortable driving strategy while operationalizing that vision.

Key job responsibilities
– Operate our professional satellite systems installation and maintenance network for residential and business customers in Canada.
– Establish key operational performance metrics, define business requirements for operational tools/systems, implement tracking and reporting mechanisms, and continuously optimize operational performance metrics.
– Review historical sales and subscriber forecasts, research demand drivers, analyze forecast data, validate and optimize assumptions, and translate forecasts into operational plans and requirements (i.e., inventory management, delivery, installation, service calls).
– Partner with global planning, forward logistics, and reverse logistics teams to optimize regional inventory allocation, local inventory placement, storage capacity, and fulfillment processes.
– Once operational, meet our performance measurement criteria and drive process improvement across the business operations work stream, and focus on optimizing costs and deliver a fantastic customer experience.
– Deliver comprehensive, written strategy documents considering different types of data, and inputs across a broad range of stakeholders.
– Prepare detailed business cases for justification of new opportunities.
– Be an accessible and visible leader to the organization.

We are open to hiring candidates to work out of one of the following locations:

Toronto, ON, CAN

BASIC QUALIFICATIONS

– 10+ years of product or program management, product marketing, business development or technology experience
– 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience
– Experience with end to end product delivery

PREFERRED QUALIFICATIONS

– Experience owning technology products
– 5+ years of experience in satellite internet, telecommunications, or consumer electronics

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,500/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

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