Catering & Retail Operations Manager – Higher Education

Job title: Catering & Retail Operations Manager – Higher Education

Company: Aramark

Job description: At Aramark Canada, our people are important to us. Our 14,000+ team members coast to coast; deliver experiences that enrich and nourish thousands of lives every day through innovative services in food, facilities and uniforms. To show our employees how much we appreciate their efforts, we do everything we can to make sure they feel included, supported and encouraged. Aramark Canada proudly partners with world class post-secondary institutions, world renowned hospitals, major league sports venues and leading global businesses. As part of a global team that spans 19 countries and has over 200,000 team members; we strive to achieve a safe, diverse and inclusive workforce that our employees can be proud of.

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Description

This position will report to the general manager and be accountable for all aspects of the retail locations on campus & all catering events on or off campus.

The rincumbment will be primarily responsible to manage the overall Standards of the retail & catering operations and deliver outstanding results in food innovation, customer satisfaction and budget management. To liaise with the operations team and client on a daily basis and deliver a high class retail service. To ensure that Aramark maximises opportunity in sales and profitability.

Retail & Catering team all directly report to this position along with central support from marketing, culinary and finance.

Catering responsibilities :-

• Oversee catering functions and special events for internal and external clients/ groups.
• Meet with clients to determine catering requirements, floor plans, rentals, staffing for events.
• Responsible for customer booking and creating contracts.
• Work closely with Executive Chef and Catering Chef to plan menus for clients.
• Responsible for final approval of catering contracts pre-event.
• Ensure job instructions are clearly understood so that tasks are completed effectively to the client’s satisfaction.
• Ensure all staff provide quality, courteous service to all customers.
• Ensure that food and service meet quality control standards.
• Manage catering purchases and inventory.
• Participate in Operational Reviews for Catering Department.
• Responsible for Catering Budget.
• Conduct weekly meetings with team.
• Ensure that all outside personnel such as agency waiters and bartenders meet Aramark standards and are well informed about the job we require them to do according to the functions, special events and delivery.
• Responsible for seeking new clients and sales to grow the business.
• Establish and maintain clientele rapports.
• Resolve customer concerns.
• Oversee staff scheduling.
• Oversee training and management of staff.
• Ensure proper handling of Company Property.
• Ensure all staff adhere to the Health and Safety Policy as well as Aramark Policies and Procedures.
• Adhere to the Aramark policies and procedures, as well as the Health and Safety standards.

Retail responsibilites :-

• Work with senior team to ensure constant innovation and freshness to offer
• Ensure execution of promotional offers on site and set up with team
• Assess service points weekly to ensure adequate stock, presentation and quality
• Ensure new offers are implemented as required`
• Ensure executional framework standards are in place
• Check pricing to ensure maximised sales
• Carry out daily team briefs to highlight business critical requirements

Financial – Key Responsibility

• Ownership of financial performance against company plan
• Ensure budget targets are met on sales and costs
• Maintain LST and meet labour targets

Compliance – Key Responsibility

• Monthly management of safety and GMM
• Monthly management and execution of food safety program
• Monthly management and execution of food management program

Customer and Client – Key Responsibility

• Drive marketing plan with team to deliver participation and sales growth
• Meet with client and ensure constant communication
• Review customer feedback and take appropriate steps

Talent/HR – Key Responsibilities

• Ownership and responsibility for recruitment across business
• Ownership & Maintenance of HCMS
• Completion of appraisal process for team
• Complete training and development plans for own area, including the company compulsory training
• Attend, take active role in the talent management forums
• Develop team to achieve required performance
• Work with HR lead to manage non performance and compliance issues

Qualifications

• A passion for service excellence
• The ability to manage in a diverse environment with a focus on client and customer service
• Ability to lead motivate and develop a team
• Strong organizational and time management skills
• Flexibility and ability to work on own initiative
• Experience of P&L management and accountability with excellent financialand commercial understanding
• Professionalism and the ability to present and report on relevant business information
• Excellent interpersonal and influencing skills
• Business planning skills
• A high degree of knowledge of Food Hygiene including HACCP

Operational experience at management level in food service/restaurant/event/ retail/contracting /operation

Experience of multi-site or large site managed services industry

Experience of management within a unionized environment

Ability to identify and capitalise base business growth opportunities

Accommodations for job applicants with disabilities are available upon request. The finalist candidate for this position will need to complete and successfully pass a Criminal Background Check and a Vulnerable Sector Screening (if the operations we service require this). If hired for this position, your continued employment with us would be conditional upon Aramark being satisfied that you have successfully cleared both these pre-conditions.

Expected salary:

Location: Calgary, AB

Job date: Sat, 05 Dec 2020 06:48:06 GMT