Central Reservation Coordinator

Job title: Central Reservation Coordinator

Job description: Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.7 billion as of September 30, 2023. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 379 locations and has approximately 7,000 employees in North America.

Short Description

The successful candidate is responsible for identifying customer needs for sales, rental or service, via phone customers.

Our product line includes everything from small hand held tools to large earthmovers from the industry’s leading manufacturers. From multi-billion dollar corporate endeavors to weekend homeowner projects, we’re ready to help with quality equipment and top-level service. Driven by a passion for personal and professional growth, our careers come fueled for success.

Responsibilities

• Answer phones
• Identify customer needs regarding sales, rental or service
• Complete reservations
• Help client identify specifications regarding equipment
• Coordinate deliveries and pickups
• Coordinate and follow-up on service calls, past due accounts
• Run reports on Herc Rentals systems.
• Must be computer literate, working knowledge of Microsoft Office and Lotus Notes.
• College degree in business administration, marketing or related field preferred
• Experience in customer service, sales or operations
• Knowledge of the rental industry, including knowledge of industrial and construction equipment and tools a plus
• Effective written and verbal communication skills
• Good organizational skills

Skills

• Ability to communicate with customers
• Ability to develop relationships with customers and coworkers
• Ability to engage in natural verbal interaction with customers
• Ability to follow up with customers in a timely manner
• Ability to engage in natural verbal interaction with customers and utilize sales methods to close deals
• Ability to understand customer insights and integrate into business decisions
• Ability to work well with others across many organizations including branch locations, sales and marketing, finance, customer support, and field services

Conditions of Employment

A valid driver’s license with a clean driving record

Req #: 57858

Please be advised that the actual salary offered for any position is subject to the company’s sole discretion and may be influenced by various factors, including but not limited to the candidate’s qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Click Here to Apply

Source: