Clinical Coordinator, First Responder Mental Health Program

Job title: Clinical Coordinator, First Responder Mental Health Program

Job description: Job Description

Position: Clinic Coordinator, First Responder Mental Health Program

File #: 2023-35532

Status: Permanent Full-Time

Role Level: AH10.7 Allied Health $43.36 – $56.30

Department: Insight Health Solutions, Partnerships Program

Site: Bristol Circle Location

Hours: Monday-Friday; Days

Posted: November 21, 2023

Internal Deadline: November 28, 2023

*The Location of any vacancy/position may be changed or reassigned as per operation needs

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission: A New Kind of Health Care for a Healthier Community

When we set out to build our vision and future, we connected with our community – patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic plan – quality, access and sustainability – anchor everything we do. Our mission for a new kind of health care is built on an inter-connected system of care organized around patients – inside and outside the hospital.

At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team!

Position Summary:

This role is to support the development, growth and day to day operations of the First Responders Mental Health Specialty Pilot Program – an outpatient assessment and treatment program for injured workers who have sustained an occupational stress injury, requiring interprofessional assessment and treatment services to assist them in their return to work and function. The role requires leadership of quality assurance activities, administrative responsibilities, and collaboration with partners and stakeholders.

Key Responsibilities:

The Clinical Co-ordinator:

• Works closely with the program manager to ensure effective and efficient program operations.
• Tracks and monitors key performance indicators and ensures the program adheres to them.
• Reviews reports and provides coaching and feedback to the interprofessional team.
• Acts as a lead contact and liaison with internal and external stakeholders.
• Summarizes complex assessment findings, facilitates case conferences and ensures consensus amongst the interprofessional team.
• Acts as a clinical resource for the team that supports ongoing education, knowledge translation, and practice excellence.
• Performs clinical assessment work within professional scope and provides treatment services as required.
• Coordinates of WSIB services with appropriate health care and administrative professional.
• Liaises with WSIB and community health care professionals.
• Reviews and interpret reports and facilitate case conferences with WSIB.
• Participates in the collection and analysis of business benchmarks and clinical outcome measures.
• Coaches, mentors, and develops other health professionals within the program.
• Works as part of an interprofessional team model, providing evidence based, outcome oriented care and recommendations.
• Participates in continuous quality improvement and evaluation.
• Contributes to the overall vision/mandate of the Program.
• Supervises students as required.

Key Qualifications:

• Regulated Health Professional registered with relevant regulatory body (e.g. Ontario College of Social Workers and Social Service Workers, College of Occupational Therapist of Ontario) – required.
• Membership with relevant Association – preferred.
• Minimum 3 years relevant experience in assessing and treating patients with mental health conditions.
• Excellent written and verbal communication skills.
• Experience providing services with a strong quality improvement focus to third party payers including WSIB.
• Customer and client centered approach to delivering excellent service, clinically and administratively.
• Evidence of continuing education, professional and personal development – required.
• Reliable, flexible, creative, and self-directed professional; able to work effectively and collaboratively with an interdisciplinary team.
• Exercises initiative and good judgment with ability to multi-task.
• Strong ability to successfully coach, develop, and mentor allied health professionals and physicians to improve program quality.
• Demonstrates excellent interpersonal, time management, and organizational skills.

Internal candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.

To pursue this career opportunity, please visit our website:

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.

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