CLK 11R – Customer Service Representative

Job title: CLK 11R – Customer Service Representative

Job description: An eligibility list may be established to fill future permanent, temporary and/or RPTAW vacancies

An exciting opportunity to apply your service orientation expertise in this multi-faceted role

If you’re looking for an exciting role in a dynamic, public service environment, this could be just the position you’re after. As a Customer Service Representative with Service BC in Invermere, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services.

Your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this position, you will provide over-the-counter, telephone and correspondence services to respond to public enquiries. This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public. You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the public’s needs in a service-oriented environment. You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information. If you are interested in working in a rewarding and dynamic environment, this is the job for you.

Service BC is an excellent opportunity to develop your career with government due to the exposure to a wide variety of programs.

NOTE: This Regular Part Time As & When (RPTAW) position is .5 of a full time position. The hours and days of work will vary bi-weekly, ranging from nil to full time hours, depending on operational demand, but will average no less than the annual guarantee of 913.5 hours between April 1 and March 31 of the following year.In the first year of employment these hours will be prorated based on start date. Scheduled start and end times are variable from 8:00 am to 5:00 pm, Monday to Friday, dependent on operational requirements. Further hours may be offered in addition to the annual guaranteed hours. Work schedules are provided a minimum of 14 days in advance.Employees are required to work assigned scheduled shift. Work schedules may be amended due to operational requirements. If work schedules are changed with less than 14 days’ notice a prescribed scheduled time period for contact will be utilized during which RPTAW employees will be contacted to work if required.

To learn more about this BC community, you can click on the Hello BC link here !

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For advice and guidance on applying and/or preparing for an interview for this opportunity, we invite applicants to connect with the Indigenous Applicant Advisor Amanda by email: or by phone: 778-698-1336.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact . DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to , before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

JOB REQUIREMENTS:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:
Education and Experience:

• Minimum grade 12 graduation required, or equivalent
• Two (2) years’ clerical experience, education and/or relevant training

• Minimum one (1) year full-time equivalent clerical experience [obtained within the past three (3) years] in a high-volume public facing environment in combination with *relevant training
• Relevant training could include but not limited to office administration, cashier training, etc.

There will be different combinations of relevant training and one (1) year full-time experience that would result in the applicant meeting the above standards.
One (1) year experience is defined as full time work OR combination of part time equivalent to one (1) year obtained within the past three (3) years.

• Minimum two years customer service experience, providing excellent in-person information and services to the public

• Preference may be given to applicants who have completed a training program focused on customer service/service excellence
• Minimum one year experience handling financial transactions (eg. payment processing, cash handling) from the public
• Experience/training in keyboarding, word processing, and standard computer applications (ie. MS Office – Word, Excel, Outlook, Internet, standard computer applications and data bases)
• Preference may be given to applicants who have clerical and administrative office experience in a public service sector environment

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES (COMPREHENSIVE) – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history, including job titles, start and end dates (month and year) of your employment, and your job-related responsibilities, accountabilities and accomplishments. Ensure your questionnaire responses are complete as your resume may not be used for initial shortlisting purposes.

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