Coordinator, Office of Virtual Health

Job title: Coordinator, Office of Virtual Health

Job description: Coordinator, Office of Virtual Health

Office of Virtual Health

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Coordinator is responsible for the Office of Virtual Health operations, business processes and reporting requirements and provides administrative and initiative management support to the Office of Virtual Health. The Coordinator is responsible for supporting the development, implementation and evaluation of processes to standardize and create efficiencies within the program and to support the team and move virtual health forward.. The Coordinator collaborates with others by supporting the development and implementation of processes or tools to ensure administrative and management functions operate efficiently. This role is responsible for producing and delivering management reports to the Office of Virtual Health Leadership team and manages the day-to-day queries to the Office of Virtual Health. The Coordinator is a member of various teams for provincial initiatives and leads the management of tasks including coordinating various groups, collaborating with others to get information, facilitating group consensus for recommendations and reporting back to the project teams.

What you’ll do

• Leads and manages the development, implementation and evaluation of business standards, work methods and procedures within the Office of Virtual Health by analyzing the current processes and looking for r areas for improvement in order to increase efficiency and contribute to the completion of high quality work.
• Collaborates with various PHSA departments to improve efficiencies and quality of standardized operations and business processes by analyzing data, identifying gaps and determining solutions.
• Provides administrative support to the Office of Virtual Health including the preparation and processing of invoices, documents, reports and information, responding to and triaging requests, Virtual Health queries, managing meeting logistics and overseeing meeting outcomes and deliverables.
• Provides program management support by leading and coordinating the completion of tasks and progress reports by performing duties such as liaising with external stakeholders to gather data, identifying stakeholder concerns in meeting targets and reviewing feedback and providing recommendations to improve the process. Coordinates the development of various status reports based on the data received.
• Monitors period, quarterly, mid-year and year-end budget expenditures and reports variances. Gathers and summarizes financial information related to assigned projects for submission to Office of Virtual Health Leadership Team.
• Coordinates the dissemination of information and knowledge related to projects and initiatives through a variety of vehicles to internal and external stakeholder groups.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in Planning, Business Administration, Health Administration or other related field with specific courses in project management and a minimum of three (3) to five (5) years of recent related experience in administration and business operations.
• Demonstrated initiative, high motivation, independent problem solving and creative solutions implementation capabilities. Proven organization skills and ability to coordinate multiple projects and meet deadlines and high attention to detail. Demonstrated ability to work in a complex fast paced corporate environment with minimal supervision and procedural guidelines and to be flexible to meet and adapt to changes in organizational and project priorities. Demonstrated advanced skills in word processing, spreadsheet, planning and presentation software. Excellent written and verbal communications skills. Strong people and team skills with demonstrated ability to engage others both internal and external to PHSA and provide guidance, leadership and facilitation for problem solving. Demonstrated organizational skills and ability to prioritize workload and work under pressures to meet multiple deadlines.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $60,427 – $86,863 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing date: Applications accepted until position is filled
Hours of Work: 0830-1630 (Monday to Friday)
Requisition # 160043E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of February 16, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.
Labor Agreement Excluded
Requisition # 160043E-2412664
Work Site 1333 West Broadway, Vancouver
Job Type Regular, Full-Time
Salary/Rate $60,427.00 – $86,863.00 / Year
FTE 1.00
Hours of Work 0830-1630
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 09-Mar-2024

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