Corporate General Manager (Western Canada)

Job title: Corporate General Manager (Western Canada)

Job description: At Chartwell, we’re all about Making People’s Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.

The Corporate General Manger is responsible for the overall operation of the retirement residence they are assigned to including resident care, programs, services, environmental coordination, and fiscal performance. Creates and maintains a retirement residence where the residents enjoy a lifestyle and quality of life exceeding their expectations. Maintains a safe and secure environment for residents, visitors, and staff. All duties performed in the best interest of the residents and their families, and in accordance with Chartwell’s vision, mission, and values statements.

The responsibilities of this position include but are not limited to:

• Responsible for ensuring a safe, environment for all residents. Complies with all levels of legislation.
• Oversees all aspects of operational programs to ensure that the programs and property consistently meet Chartwell’s expectations for a successful and profitable retirement residence while ensuring the well-being and comfort of the residents’ remains of prime importance.
• Ensures quality care and services are provided to residents. Monitors quality of care and services reporting, planning, organizing implementing and evaluating remedial action and improvement plans (as required).
• Ensure the provision of a safe, secure environment for all residents. Comply with all levels of legislation.
• The residents’ well-being and comfort is a prime importance, and he/she is responsible for identifying decision making points in reference to operations to ensure that the property continues to meet the Company’s expectations for a successful and profitable Retirement Residence.
• Ensure that all resident/family/staff/community concerns are addressed immediately and directed to Director of Regional Operations (DRO) as needed.
• Ensure that all regulatory inspection reports are reported to DRO.
• Represents Management at regular resident council and/or townhall meetings as required, reviews minutes and responds to requests as required.
• Gather and identify decision points with regard to the operation of the property and properly report to DRO when necessary.
• Ensure that a solid foundation of day-to-day operations is maintained.
• Adheres to budget and salary administration policies and practices for all staff members.
• Implements, evaluates, and controls payroll information practices for the home to ensure that policies are administered fairly and interpreted correctly by all staff.
• Implements, controls, and evaluates Petty Cash funds for the residence. Maintains records as per companies’ policy and procedure.
• Provides Corporate Office with required documents on a timely basis, including reports or letters with any municipal officials such as health inspections, fire reports, building inspections or any matter as deemed the responsibility of the parent company.
• Ensure the continuum of Accounts payable and Accounts Receivable per Signing and Delegation Policy (SADP).
• Effectively communicates and interacts with residents, family members, visitors, and volunteers in a courteous and professional manner.
• Monitor and maximize occupancy of the property.
• Conduct personal visits in absence of Retirement Living Consultant.
• Works collaboratively with the Director of Regional Sales.
• Conducts duties in accordance with Chartwell policies and procedures.
• Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, staff, and residents. Promptly reports all actual and potentially hazardous situations. Submits required reports to the Joint Health & Safety Committee, staff managers and Corporate Office on a regular basis.
• Maintains confidentiality of residents’ and employee personal information.
• Make available all necessary reports on a timely basis. All reports, letters, or dealings with any town officials e.g. Health Inspections, Fire Reports, Building Inspections or any matter as deemed the responsibility of the Parent Company.
• Plans, organizes, implements, controls, and evaluates staffing schedules for the residence.
• Acts as a support to staff in area of human resources and reports any difficulties to the Director of Regional Operations or Human Resources.
• Understands policies, procedures and legislation relating to staff disciplinary matters within the residence. Is familiar with the terms of the Collective Agreement or Employee Association Agreement and has primary responsibility for employee disciplinary actions.
• Consults with the Human Resources as applicable.
• In conjunction with company-wide initiatives, plans, organizes, evaluates, and controls the inventory of residence supplies and equipment. Ensures sufficient inventory levels are in place to ensure the efficient and effective operation of the residence.
• Oversight of residence maintenance requirements. Consults & reports all major deficiencies to the Director of Regional Operations.

The ideal candidates will possess:

• Ability to travel extensively across Western Canada (including Vancouver, Edmonton and Calgary).
• Has a minimum of two (2) years relevant experience in the retirement operations or hospitality operations.
• Experience in progressively responsible roles where he/she has demonstrated ability in leadership, interpersonal skills, operations, and customer service.
• Demonstrate ability to plan/organize and be self-directed.
• Accountable and has ability to identify & report issues.
• Empathetic, caring interpersonal customer service skills.
• Ability to multi-task and be a problem solver.
• Result focused, proactive in a busy environment.
• Effective communication skills (written & verbal).
• Computer literate with knowledge of related software programs.
• Graduate of post-secondary certificate/diploma/degree program in nursing, social work, gerontology, hospitality, or business.

Chartwell recognizes the importance of immunization to protect our residents, staff and others from COVID-19. As such, subject to any accommodation required by applicable human rights legislation, it will be a condition of employment that all new hires have received all required doses of a COVID-19 vaccine approved by Health Canada.

Chartwell’s commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

Chartwell Retirement Residences is an equal opportunity employer and welcomes applications from a wide range of qualified candidates, including persons with disabilities. If you have questions or require assistance with the application process, please email or call 1-888-663-6448.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

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