Customer Education Manager (Remote Position)

Job title: Customer Education Manager (Remote Position)

Company: XenCALL

Job description: Xencall is a SaaS communications platform for the contact center, founded in 2014. Our mission is to transform contact center communication by empowering world-class experiences. We are high growth, capital-efficient and proudly bootstrapped. We have been recognized as a revenue growth leader of tomorrow and one of Vancouver’s premier emerging companies by Ready to Rocket. We are 50 employees strong distributed across the country with headquarters in Coal Harbour, Vancouver, offering a purpose-driven family vibe, which includes interesting problems to solve, extended holidays, fun social events + more. Check out our Glassdoor reviews!

Customer Education Manager

This role is focused on customer education, onboarding and related processes for the Success team, and also the product marketing-related writing tasks I’ve been taking care of, like new feature announcements. Essentially this role is the connection between Success, Sales and Marketing and helps to focus our efforts on educating new and existing customers about the product. Note that although this role would create content for social media, managing social media accounts should not be part of their role as that would not leave enough time for content creation. Managing social media accounts and the distribution of content on those channels should continue to reside with Sukh and the marketing function.

What You’ll Do

• Manage LMS enrollment and administration- Create and manage LMS courses for customer onboarding
• Create educational written content about the product for customers to share via LMS/email/blog/social media
• Create educational videos about the product for customers to share via LMS/Sales team/social media
• Design product education webinars and work with Success team to deliver them- Assist with operational and administrative tasks for the Success team in Salesforce
• Assist with process development for onboarding and training for the Success team- Liaise with the Technical Documentation Manager on product content updates

Qualifications / Experience

• -Business, marketing or administration degree or 2+ years experience in a customer education role
• Adult education, learning design or training certificate recommended
• LMS and/or Salesforce administration
• Customer content writing (marketing-focused content writing background is ok)
• Video creation and basic editing in Camtasia or similar
• Knowledge of customer education in SaaS best practices
• Experience with operations or process development is desired

The Perks and Benefits

• Virtual events
• The tools you need to get the job done well – Mac or PC, it’s up to you!
• Group RRSP matching
• A full benefits package

• An education and training grant
• Recognition and rewards

• Custom ordered snacks

Fired up? We’d love to talk to you. Please upload your resume and we will be in touch for a chat.

Expected salary:

Location: Vancouver, BC

Job date: Fri, 08 Jan 2021 08:17:40 GMT