Customer Education Manager

Job title: Customer Education Manager

Company: Impact Recruitment

Job description: Customer Education Manager Job Order ID:31992 Employment Type:Permanent, Full-Time Web Publication Date:1/11/2021 Number of Positions:1 Job Location:Vancouver BC Canada

Impact Recruitment is delighted to be recruiting for a Customer Education Manager position on behalf of our client, a growing and successful start up in the B2B SaaS space. If you enjoy or are interested in working in a remote, start-up environment with an excellent company culture, this could be the right next step for you. You will be the connection between the Success team, Sales, and Marketing, educating new and existing customers about a product geared to increasing productivity for busy call center’s.

ABOUT OUR CLIENT

A B2B software company providing a cloud-based CRM and VOIP solution to SMB call centre’s (small-medium businesses), allowing them to optimize productivity. This company offers an amazing culture where employees feel valued, empowered, and driven towards a common goal – to be a part of the success of this terrific start up. Allowing employees the autonomy to carry our their roles has been a huge part of our clients success and overall employee satisfaction.

ABOUT THE OPPORTUNITY

Reporting directly to the Head of Customer Success, this is an integral role on the Success team focused on educating customers, onboarding, and related processes on behalf of the Success team. You will update customers on new feature announcements.

ABOUT THE POSITION

As a Customer Success Manager, a very important aspect of your role is the upkeep, administration, improvement of the LMS (Learning Management System). Some customers can log in and take courses so LMS training is important and ensuring course material is up to date and represents new product features. It is important not only to adapt and perfect course content, but run analytics to ensure customers are logging in and getting the value from it.

• Create and manage LMS courses for customer onboarding and manage LMS enrollment and administration
• Create educational written content about the product for customers to share via LMS/email/blog/social media
• Create educational videos about the product for customers to share via LMS/Sales team/social media
• Design product education webinars and work with Success team to deliver them
• Assist with operational and administrative tasks for the Success team in Salesforce
• Assist with process development for onboarding and training for the Success team- Liaise with the Technical Documentation Manager on product content updates

THE REQUIREMENTS

• 1+ year of customer education in a SaaS environment
• 1+ year of video creation and basic editing in Camtasia or similar
• Adult education, learning design or training certificate is an asset
• Business, marketing or administration degree OR 2+ years experience in a customer education role
• 1+ years of working with a LMS and/or Salesforce administration

COMPENSATION

Competitive base pay and bonus dependent on experience. Extended benefits and RRSP’s.

HOW TO APPLY

Please apply directly to this posting with the most recent version of your resume. If you would like to speak with us regarding this position, please contact Eimear O’Driscoll at: 604 689 8687 ext. 262 or email eodriscoll@impactrecruitment.ca. To learn more about our open positions, visit us at impactrecruitment.ca.

ABOUT IMPACT RECRUITMENT

Specializing in a wide variety of industries and recruitment verticals, Impact Recruitment is passionate about matching exceptional talent with exciting new opportunities across Canada. For job seekers, we offer a dedicated approach to finding the right opportunity for your career growth.

The Certified Candidate® system by Impact Recruitment is designed to ensure your next career move is the right one. We take the time to thoroughly understand your technical abilities, your career goals, and you. Become a Certified Candidate® and enjoy a better recruitment experience with Impact. Learn more at impactrecruitment.ca.

Privacy and confidentiality are important to us; as such all applications are kept strictly confidential. We will not share your information with anyone without your prior approval. While we will only be considering qualified applicants for this position, if you are interested in pursuing an alternate career path, we would certainly be happy to speak with you about opportunities that fit your profile.

Expected salary:

Location: Vancouver, BC

Job date: Thu, 14 Jan 2021 23:54:57 GMT