Customer Experience Representative (Warehouse Support)

Job title: Customer Experience Representative (Warehouse Support)

Job description: Job Description:

In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at

NOTE: This position will commence on January 3, 2024. This is a temporary position ending on or before June 2025 with the possibility of extension.

NOTE: This position is an on-campus only role working in our NAIT Main campus bookstore warehouse and sales floor. The successful candidate must have availability for varied shift times throughout the year to support business needs.

Are you an engaged, people individual who is looking to work with an energetic team? shop AT NAIT is looking for a creative, professional individual to join our team and provide outstanding customer experiences both behind the scenes and on the salesfloor. We are more than just a bookstore, and not only will you receive and process products coming through our warehouse, you will also provide digital course material support and assist in sales floor service.

This position includes a variety of shifts flexing between the hours of 8am and 5pm, this may also include some evenings. The successful candidate is expected to represent NAIT in a positive, professional manner and help us toward reaching strategic institutional goals. If you have a passion to offer exemplary service, love interacting with people, value teamwork, and appreciate a job well done, then we welcome your application!

Key Responsibilities:

• Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner
• Receiving, counting, tagging, and organizing inventory including overstock and customer orders, preparing appropriate documentation and merchandise for sale
• Ensure paperwork for processing to Finance is timely and accurate
• Replenish floor stock and work with Team Leads to ensure product continues to flow through the warehouse in a timely manner
• Consistent updating of locations for all course materials
• Process returns, disposals, and work with the Buying team on timely movement of product onto the salesfloor
• Preparing product for shelving, shrink wrapping, creating shelf labels and ensuring accuracy in pricing
• Enact loss-prevention strategies in order to support a secure shopping environment

Skills & Abilities:

• Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist couriers, staff, and customers
• Show initiative, excellent skills in customer service, communication (including phone etiquette), teamwork and a creative open mind
• Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
• A strong working knowledge of the Microsoft office suite and previous experience with a retail inventory management system

Qualifications:

• The successful candidate should have experience in a warehouse environment, be detail oriented and organized
• Experience with a pallet jack is an asset
• Confidence in Microsoft office suite is a must as our staff use this on a daily basis
• Completion of grade 12 or have an equivalent combination of experience and education related to the role
• A driver’s license and access to a reliable vehicle would be an asset
• Must be able to lift to 50 lbs, this job requires standing, bending and moving product consistently

Remuneration: $24,634.27 – $32,705.71 (based on a 29 per hour work week) plus a comprehensive benefits package. (Classification – Customer Service Rep I).

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

At NAIT, people matter.

We’re proud to have been named one of for 12 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset – they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. We are committed to and are a proud partner of the and Pride at Work Canada. NAIT is committed to advancing equity and cultivating inclusion throughout the hiring process. We especially encourage applications from Aboriginal and Indigenous people, Black and racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people, immigrants, and people with disabilities.

What we offer

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year’s, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

Health and safety

You can find the latest information on NAIT’s response to COVID-19 at

Additional requirements

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the (IQAS)

Accommodations

NAIT is an inclusive employer and strives to hire a diverse workforce. If you are contacted by us regarding a job opportunity, please don’t hesitate to contact us if you require any accommodation during the selection process. Please contact us via email at

We thank you for your application, however, only those selected for an interview will be contacted.

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