Customer Service Agent – Calgary

Job title: Customer Service Agent – Calgary

Company: Randstad

Job description: Our client in the security and alarms industry is looking for a Customer Service Agent to work a 12-month assignment in their Calgary office! If successful you will work 40 hours per week at a rate of $19.70 per hour. Responsibilities include:

• Receives customer requests for unscheduled or scheduled service. …

• Determines customer needs and matches appropriate skillset to the need.
• Coordinates with the Technician to communicate the action plan and services to be provided to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Coordinates labor scheduling to align technician to the appropriate customer and service need.
• Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Reconciles and invoices all service requests daily.
• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
• Assists with creation of L&M quotations, as needed
• Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits.
• Participates in TB Business Review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction issues.
• Researches and follows up on action items assigned.
• Maintains delivery standards consistent with Building Efficiency North America objectives for sustainable, profitable service growth through efficient execution of the work sold.
• Ensures that all customer account information required to support call management activities and scheduling are kept up to date in NxGen.
• Supports administration and resolution of warranty claims.
• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.
• Reconciliation of accounts payable exceptions as necessary.
• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.
• Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.
• Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues.
• Processes invoice credits and re-bills, as necessary.
• Proactively contacts customers ensure customer satisfaction and a commitment to pay.
• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.
• Support inventory control process including updating equipment asset transactions.
• Provide additional service administration support, as assigned.

Advantages

• Gain valuable experience working for a well-recognized organization
• Work Full time hours on a 12 month assignment with possibility to the extension
• Earn a competitive wage ($19.70 per hour)
• Calgary Office

Qualifications

• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two years of service industry experience with service operations and / or scheduling.
• Must demonstrate the ability to follow direction and work independently while demonstrating solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to positively represent Johnson Controls and communicate with others at varying levels.
• Able to influence diverse teams to accomplish tasks/goals.
• Able to use Service Management software and financial accounting systems.

Lindsay,
Sylvia,
Carlo,
Peggy

Phone Number:
416.861.9888
Fax Number:
416.861.8727

ADVANTAGES

• Gain valuable experience working for a well-recognized organization
• Work Full time hours on a 12 month assignment with possibility to the extension
• Earn a competitive wage ($19.70 per hour)
• Calgary Office

RESPONSIBILITIES

• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two years of service industry experience with service operations and / or scheduling.
• Must demonstrate the ability to follow direction and work independently while demonstrating solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients with a positive attitude.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to positively represent Johnson Controls and communicate with others at varying levels.
• Able to influence diverse teams to accomplish tasks/goals.
• Able to use Service Management software and financial accounting systems.

QUALIFICATIONS

• High school diploma. Ability to type a minimum of 45 wpm accurately.
• Computer skills to include: MS Office applications.
• Ability to work independently. Good organizational skills with attention to detail. Ability to handle multiple tasks and prioritize workload accordingly.
• Interpersonal skills to effectively communicate with both internal and external customers.
• Perform general office duties within a field branch office which require knowledge of company procedures.
• Duties performed may include word processing, software support, file organization and maintenance, operation of office equipment, answering phones and greeting visitors for that location.
• Work involves general administrative tasks which may require problem solving skills and exercise of judgment within precedent and subject to approval.

SUMMARY
Our client in the security and alarms industry is looking for a data coordinator to work a 12-month assignment in their London office! If successful you will work 40 hours per week at a rate of $15.15 per hour.

Expected salary: $19.7 per hour

Location: Calgary, AB

Job date: Sat, 09 Jan 2021 03:21:24 GMT