Customer Service Manager

Job title: Customer Service Manager

Company: Ritchie Bros

Job description: Move, Build, Grow your career!

As the premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple onsite and online selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent. If you’re an innovator with an entrepreneurial spirit, we want you to join our growing team – employed in a wide variety of positions from sales to operations to corporate functions –as we transform the global used equipment market.

Join us on our journey and move forward with us, build your success, and grow your career.

We’re looking for a customer service dynamo to to support our Prairie Division as a Customer Service Manager (CSM). Our ideal candidate is in reasonable proximity to one of the following locations: Brandon, MB, Rouleau, SK, Saskatoon, SK or North Battleford, SK. However, we would be open to a remote work arrangement for the right candidate. Our CSMs are the number-one point of contact for customers and staff, before, during, and after our auctions. You’ll be responsible for all administrative aspects of the auction, and you’ll uphold the Ritchie Bros. philosophy of providing exceptional service. No auction experience is needed for this role, and lots of training will be provided.

The Opportunity:

Our ideal candidate is energetic, motivated, and a highly organized team player with a focus on customer service.

In this role you’ll:

Ensure that superior customer service is delivered at all times to all customers.

Set up and maintain auction information systems.

Enter contracts and equipment specifications into the auction system.

Balance auction results, and take care of accounts receivable, collections, and banking responsibilities.

Verify that funds have been collected and that the correct lienholder is paid.

Process vehicle titles, registrations, and legal transfer documents.

Build strong relationships with banks, taxation offices, and motor vehicle branches to obtain information and to resolve issues.

Assist to recruit, train, and oversee Customer Service Representatives for auctions.

Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.

Here’s what you bring:

2+ years in a role where you worked in-person with customers.

Post-secondary training in business, accounting, or similar.

Excellent written and verbal communication skills in English.

Fantastic computer skills, including the ability to master new systems and enter data quickly and accurately.

Experience with any of the following is an asset: accounts receivable, account reconciliation, sales tax collection/remittance, vehicles, agriculture/heavy equipment, DMV document processing.

You can think quickly and make good decisions on the fly (auction time is intense and hectic!).

This is an intensely administrative role. You must love paperwork, and have an obsession with detail and accuracy in order to succeed.

Outstanding people skills – you’re outgoing, diplomatic, patient, and a good listener.

The ability to work independently – you have a take-charge attitude and you’re not afraid to ask questions.

You like to work hard, but still have fun on the job.

This job will require you to:

Maintain a clean, valid driver’s license.

Work indoors and outdoors year-round, and climb on and off large equipment and trucks.

Because we’re an event driven company, we’ll need you to work regular overtime, including weekend hours, at onsite and offsite auctions. You can expect to work extra hours for 2-3 weeks prior to each sale, during each sale, and for 1-2 weeks after each sale.

Travel 25% to other auction sites within the region.

What we offer:

Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we’ll take care of you along the way. Here’s how:

Base salary + paid overtime.

Comprehensive, affordable medical, and dental benefits.

RRSP and an Employee Share Plan, both with company match.

Ongoing training, professional development, and a tuition reimbursement program.

Meals catered at auction time.

To get an idea of what our auctions are like, you can check out some auction videos on YouTube right here:

Want to learn more about the company? Visit our , or connect with us today through or .

Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: , the world’s largest industrial auctioneer offers live auction events with online bidding; , an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; , an online marketplace offering multiple price and timing options; , a leading European online equipment listing service; and , offering privately negotiated sales. The company also offers sector-specific solutions including , , , and Cat® auctions, plus equipment financing and leasing through . For more information about the unprecedented choice provided by Ritchie Bros., visit .

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls, please.

Expected salary:

Location: Saskatoon, SK

Job date: Fri, 22 Jan 2021 05:02:57 GMT