Customer Service Representative

Job title: Customer Service Representative

Job description: Customer Service Representative, New-Life Mills

Denfield, ON

Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Customer Service Representative based in Denfield, Ontario.

Work and grow with a family-owned company.

Join our team with Purpose & History! P&H’s roots go back over 110 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values are family values; honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better.

With over 70 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed production.

Skills and experience for the next step in your career.

As the Customer Service Representative, the successful candidate will be responsible for providing our customers with a seamless experience while working hand in hand with production and logistics to capitalize on internal efficiencies.

Your day to day activities will include:

• Manage automated feeding programs and standing orders
• Curate and process orders accurately and in accordance with regulatory requirements
• Ensure all orders are generated accurately and accompanied by appropriate labelling
• Interface with sales team regarding customer requirements
• Build sustainable relationships and trust with customer accounts through direct, open and interactive communication in order to provide excellent customer service
• Professional and pleasant phone disposition in dealing with internal and external customers in a timely manner
• Keeps salesperson informed about order status and arising challenges
• Ensure execution based on established processes flows and procedures
• Answer telephone, when required, redirect requests to the appropriate department
• Departmental coverage during absences or as needed
• Other duties as assigned

The successful candidate should enter the position with the following qualifications:

• Post-secondary education and/or two years relevant experience
• Must have excellent written and verbal communication skills
• Excellent interpersonal skills
• Knowledge of the Microsoft Office Suite of software products
• Strong analytical skills with a desire to learn
• Mathematical reasoning skills
• In-depth understanding of and a strong interest in the agriculture industry
• Can work independently and in a team environment
• Effective time-management skills with ability to meet deadlines, and achieve targets in a team environment
• Passion, personal alignment, and commitment to the mission of New-Life Mills
• Demonstrate applicable ethics and due diligence
• Effective attention to detail
• High level of integrity, confidentiality, and accountability
• Ability to respond appropriately in pressure situations with a calm and steady demeanour

We thank all applicants, but only those selected for an interview will be contacted.

P&H is committed to building a skilled and diverse workforce that is reflective of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal opportunity employer and is in compliance with the Employment Equity Act. We welcome applications from women, aboriginal people, people with disabilities and members of visible minorities. Accommodations in relation to the job selection process are available upon request.

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