Customer Service Representative

Job title: Customer Service Representative

Job description: At Precision Solutions, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Customer Service Representative role was made for you!

Responsibilities of a Customer Service Representative:

• Establish and maintain long-lasting business and client relationships
• Identify, troubleshoot, and provide clients resolutions to their issues and concerns
• Maintain open communication between our clients, their consumers, and our Customer Service Representative Team
• Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
• Provide clients with an individualized purchasing experience and utmost customer service
• Coordinate with sales team to ensure process orders are completed and installation dates are set
• Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Customer Service Representative
• Collaborate with fellow Customer Service Representative, and other Customer Service and Sales team members that all sales targets are met

The Ideal Candidate as a Customer Service Representative:

• High School Diploma or equivalent certification required
• Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred
• 1-3 years of experience working in Client Services, Customer Service, Hospitality, Sales, or other related fields preferred
• People-oriented and passionate about building relationships
• Charismatic and personable demeanor that transpires to fellow Customer Service Representatives and other team members
• Results-driven and self-motivated to improve interpersonal skills
• Practices active listening and is empathetic to client’s concerns
• Solution-oriented and takes initiative in resolving unexpected challenges

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